Acronis 2020 "NO DATA YET TO RECOVER"
OS Win 10 Pro 64 bit + Acronis 2020 build 21400 I believe the issues concerning Recovery tab message "No Data Yet to Recover - Creat your first backup version" is due to fact that Recovery tab cannot find activity records in database. I checked Backups do physically exist in storage. What else could it be when the Activity tab does show Succesfull backups logged? Reading back thru discussion forums it is not a new problem, although personally I never had this issue before updating to 2020 version !
You could also try selecting the backup file in Windows Explorer, right click and then select validate.
Ian
Try this:
- stop all Acronis services (run services.msc)
- kill all Acronis tasks (use Windows task manager)
- rename the database folder under C:\ProgramData\Acronis\TrueImageHome to "DatabaseOLD"
- restart ATI and run your backup
Important note: this approach will delete your backup activity history but not the backup files
Did you do any renames or deletions of backups outside of ATI? I recall a recent post where someone, unfamiliar with the new .tibx file structure, deleted the backup file containing the metadata and got a "no data to recover" message.
Any fix for this yet? I am having the same problem.
David, welcome to these public User Forums.
If you use the option to 'Add Existing Backup' and select the most recent backup file for this task, it will resolve the issue of having no data shown on the Recovery page.
Steve Smith wrote:David, welcome to these public User Forums.
If you use the option to 'Add Existing Backup' and select the most recent backup file for this task, it will resolve the issue of having no data shown on the Recovery page.
Hia Steve,
Thx for being on these forums and trying to help! Really!! I often do not take the time to try and help other users (most ashamed of that!).
But for most of us these things just need to work out of the box and "stopgap measures" for these kind of rudimentary uses, have no place in forums. So I've made a ticket to Acronis about this. And for all who read this, please do this also! Let them know this program doesn't work (most irritating)! This is not an open source program, not free and it just needs to work out of the box.
I will keep you all updated as to the reaction of Acronis.
p.s. and even as I read back this comment I know I do sound like a bit of an a**... sorry ;-)
Follow up:
"Quote"
Thank you for your email and we are sorry for the delay in response.
I checked with our resources and with the shared information and I found this to be an known issue the product and need to be escalated to T2 for further investigation.
I have step by step screenshot and system report but I also need Process Monitor log: https://kb.acronis.com/content/2295
"Unquote"
So Steve... thx for your reply, I can now see the value in it... support knows about it... whatever T2 means, and how long they have known about it.
Your workaround works and indeed all subsequent backup are shown in recovery. Also at least file restore works from this last "added subsequent" backup.
Thx again Steve!
I'm having the same problem which only came to light when I needed to recover a back up which defeats the whole purpose of backing up. Isn't it time Acronis got their finger out and solved this issue?
Eric Gloudemans wrote:
So Steve... thx for your reply, I can now see the value in it... support knows about it... whatever T2 means, and how long they have known about it.
T2 = Trench #2 = second line of defense ...
IanL-S wrote:You could also try selecting the backup file in Windows Explorer, right click and then select validate.
Ian
This work-around worked for me. Thanks for sharing. My version is ATI 2020, Build 22510 running Windows 10 Pro.
Bruce
Good to hear that the fix still works.
Ian
I had the same problem of "No data yet to recover" with Acronis 2020 build 22510 and Method 2. Rebuild all settings of https://kb.acronis.com/content/60915 fixed my problem.
Malick, welcome to these public User Forums.
See my earlier post in this topic thread for another option that works fine too.
I ran across this issue today as well, I didn't need to do a full restore - just wanted to retrieve an older revision of one file - but had a bit of a panic when I got the message saying "No Data Yet to Recover - Create your first backup version".
Both solutions seem to work (add existing backup, which is immediate - and validating the file, which takes a bit of time).
I do an incremental backup nightly and a full backup every ten days. I have it set to automatically delete old backups after 30 days.
So my question is ... will I need to re-validate or add the new files the next time it creates a full backup? It seems that both solutions are for the 'current file' only and doesn't really fix the issue for new backup files that get created. (hopefully the support ticket will get addressed soon!)
Thank you,
David
David, I have only seen this issue just once on the various machines I have running ATI 2020, so there shouldn't be any reason to believe it will keep coming back while we wait on Acronis delivering a new build with a more permanent fix for this and other known issues.
My experience is the same as Steve's; it is a one off problem.
Ian
I'd encourage everyone who's experienced this to submit feedback to Acronis and reference this thread too. I have not seen this (not really using 2020 much yet still), but if it is happening in 2020, it sounds like a bug that needs to be investigated. Luckily, the repair or validation seem to iron it out, but the new .tibx format is supposed to improve reliability and prevent database corruption we've seen in the past in some instances. If it's still happening, for whatever reason, then Acronis needs to be made aware and try to address it.
It is bit of a worry that this problem has been around for quite a while; in the release version of ATI 2020 and possibly in one of more beta builds.
Ian
IanL-S wrote:It is bit of a worry that this problem has been around for quite a while; in the release version of ATI 2020 and possibly in one of more beta builds.
Ian
I know I saw it once in, or shortly after, the Beta test. I assumed I had set up a backup task incorrectly (which could have been the case) and have not seen it again. And since I thought it was something I had done wrong I didn't document it and tell Acronis.
Rarely occurring problems are difficult to diagnose. We need to provide Acronis with as much diagnostic info as possible for this kind of problem. But we don't want to flood them with reports that are really just "Dumb User Error". It's a tough call.
It's 2021 and I thought I'd check what was available to restore from my Acronis backups - "No data yet to recover" ... a quick google brought me here.
To be honest - what good is a backup product that you can't restore from.
I'm trying the validation trick to see if I can get the file to be available, but having read the comments, this is not an isolated incident.
I'm using True Image 2021 and seeing that this problem is still in the product is extremely disappointing.
*update* - I checked another device and this worked correctly.
Laptop backing up to remote password protected NAS storage & Encrypted backup - FAIL.
PC backing up to locally connected USB hard drive & Encrypted backup - SUCCESS.
Both devices are win10 pro 20H2.
I just checked my Acronis backup on my Surface Pro 3 running Windows 10. Backups seem to work fine, but when selecting the Recovery tab, I still get the message no data to recover. This has been going on for a long time and yet apparently there has yet to be a fix. I sm running Acronis TI 2020. This situation is absurd. Time to look for a replacement product..
David, you should be able to resolve this issue fairly easily by using one of the following methods.
Use the 'Add existing backup' and select the most recent .tibx backup from your storage drive.
Note: I used this method for one of my tasks when I saw this just once some time back.
Use the 'Validate' option for the backup task which will walk through the files in the backup chain.
If neither of the above have resolved the issue, then the last method would be to use the 'Delete' option for the backup task and remove just the task settings from the GUI, then use the first method above to add the task back. This option will also require that the task is Reconfigured after being added back, so make a note of the current task settings pages (or take images of the same).
None of the actions worked. After deleting the backup and leaving the files, I still couldn't add back. Eventually to get out of it and start over I had to format my backup drive and start clean. Running a new backup now. Well see what happens.
I’ll add another “None of the above suggestions worked”
New Acronis 4/1/2021 after installation with new backup and “The backup has successfully completed” The backup file shows up using Windows explorer as Samsung SSD 970 2B2Q.tibx. However if I select Acronis>Backup>Recovery I get a “No data to recover yet”. I tried the suggested method of >Add existing backup it comes up with “no information about the file content” on my C operating system drive and on the D: data drive I get Failed to add backup to the backup list. The backup may be locked or corrupted.
I had an older Acronis perpetual license but decided to up date and start fresh with a new larger backup drive. Not looking good. The backups files appear to be OK on the backup drive but Acronis just doesn't see them.
Robert,
This is a very old thread and obviously this is an old problem still evident on the latest release of TI 2021. I would encourage you to open a new thread on the TI 2021 Forum about this issue to see if someone may have something new for you.
As for possibly correcting your issue, I would suggest a restart of your PC to start with by selecting Restart from the Windows Power Options menu. If that has no effect I suggest you remove the task from the GUI Backup list by clicking on the "v" arrow to the right of the task name and selecting Delete, then Remove which will leave the backup files itself intact. After that navigate to the backup file as suggested here and try again to add the backup file to the GUI Backup list. If that fails then a Repair install would be my last resort suggestion.
This has become ridiculous. This is a known issue with the windows version of Acronis at least since the 2020 version and it appears it still exists in the 2021 version. I have tried some of the recommended remedial steps to fix this and none work. Acronis, this is YOUR problem. Instead of giving us repeated workarounds which do not work and now asking us to go open a new case in the 2021 forum, how about just fixing the damned problem?
I have the 2020 version and I absolutely will not be upgrading to 2021 until I see that the problem is fixed. My Mac version at least can see the backups to recover from, but I have never had to recover and I'm certainly not going to test it. As of this moment I will begin to look for a another product to replace Acronis with. I can use TimeMachine on my Mac if need be as well. So get your stuff together and deal with this or you will lose a customer.
The clock is ticking!
David
David,
First, this is a user Forum, no one here is employed by Acronis, we are just users like you.
The only way to get your message above accross to Acronis is to send them feedback or open a support ticket.
Oh I have. I just posted an update in the ticket I opened with essentially the same message I just posted here. Sorry, I should not have posted my frustration to the wrong target audience.
I remember when I was trying to clean up registry data and accidentally deleted files I needed for my work.
This topic brings me close to an emotional breakdown because I deleted five years of photos and videos once.
Pat L wrote:Try this:
- stop all Acronis services (run services.msc)
- kill all Acronis tasks (use Windows task manager)
- rename the database folder under C:\ProgramData\Acronis\TrueImageHome to "DatabaseOLD"
- restart ATI and run your backup
Important note: this approach will delete your backup activity history but not the backup files
NAILED it! "Forum Hero" you are indeed Pat L! Now why on earth isn't this solution posted in the other dozen Acronis forum threads that I read with other people having the same issue??? Lots of other "solutions" in those threads that didn't work for me but never a mention of this one. THANK YOU!