Acronis 2020 will not backup or recover or recognise my backup location on an external harddrive.
I recently upgraded my Acronis True Image to the 2020 version. Since then I have had nothing but problems and my computer is now totally unprotected. The fault seems to be that the backup location points to a folder on my computer rather than the one on the external hard drive, which still contains the backup files from v2019 and it is impossible to change it. I have been on to support and they are totally ineffective. Some of the emails contain very technical terms that I don't recognise and some seem as if the technician has not actually read my email. I dearly wish I could go back to the 2019 version, this latest just isn't fit for purpose.


- Log in to post comments

I would remove the backup task from the ATI user interface, then add the backup (you can do this by either choosing to validate by right clicking on the backup task in Explorer and selecting ATI then validate, or in the ATI click on Add (bottom left side and choose add existing backup - click on the flattened v circled in the image below). You will then need to reconfigure the backup.
Hope this helps
Ian
- Log in to post comments