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Acronis 2021 only seems to backup a small portion of data

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Hi, I'm looking at a situation where Acronis 2021 SEEMS to back up only a small portion of the data at issue. So, if you look at the image here, it says today it only backed up 11.1 gb. Which is odd, since it says data to recover is over a 184gb, which is more correct. Now, Acronis never has "backed up" and "data to recover" as equals. I always assumed that was a compression issue accounting for the disparity. But going from 130gb backed up in this photo per norm and 184gb to recover is one thing. Going from 11.1gb backed up to 184 is quite a disparity. This doesn't happen all the time (which itself seems inconsistent), but it happens with some regularity.

Yet, when I look at the backup,

a) it still seems to have all the data, so far as I can tell. It doesn't seem to omit anything, although I can hardly give you a precise inventory for 184gb on a quick glance.

b) I did a Validation analysis of this last backup.It reported no errors.

c) When I examined the actual *.tibx file on the my external hard drive, the size was what it should be.

So, what's going on? What am I not understanding about this process? I'm assuming of course that the "small" backups are safe and in fact complete and this is some procedural reporting issue.

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Posts: 0
Comments: 488

Dear monesqe,

Thank you for reaching out and welcome to Acronis public Forum. 
We have checked this problem in our internal system it is a known issue and currently our engineers are fixing it. 
The problem is not with the backup itself but more with graphic user interface, when backup is failing and restarting again but you see only the data that was stored after the restart. 
So, we hope the problem will be resolved soon.

Please keep us posted.

 

Daria Sorokina wrote:

"Please keep us posted."

 

Well, I hope you will keep US posted! ;)