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Acronis does not recognize Seagate

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I have an old Seagate GoFlex drive and my backup works.  When I put a brand new Seagate 1TB drive on a PC, it will not recognize it.  I tried it on a Windows 10 and a Windows 8 pc and it will not work on either one.  I get "plug in external drive" and it never leaves that screen.  As soon as I put in a USB drive, it takes off.

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Maurina, welcome to these public User Forums.

What version of Acronis True Image are you using here?  Is it ATI 2020 as per this forum?

Are you saying that the new Seagate 1TB drive is not recognised in Windows Explorer on your Windows 10 or 8 PC's, or is it only not being recognised by ATI as a backup drive?

How is the new Seagate drive being connected to your PC's?  Is this an internal drive or an external drive?  Are you connecting directly by SATA cables, or using a USB cable, or using a USB adapter or disk caddy or dock?

Does the new Seagate drive get given a drive letter in Windows Explorer?