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Acronis image to acronis, store recent backups always resets to 1.

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I'm helping a friend who bought Acronis, we set it up and it images okay.

 

However Using the image to acronis option (so storing to acronis cloud storage).

After creating the backup, you go into the options, advanced acronis cloud cleanup and set store no more than 20 recent backups.   The delete older versions than 6 months is selected as well.

Click okay, and then if you decide to go back and check that option, some times the number stays at 20, but if you click ok, then go back again it has been set to 1.

Is this a bug?  Why if you simply close out and then go back to check the setting does it randomly reset my 20 to 1.

Is there any other information you require to help please let me know.

 

Second is the master password option for the backup is grayed out.  How do I enable master password?  Or is it grayed out due to me being logged in with an acronis account?

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welcome to these public User Forums.

After making any changes to the Cloud cleanup options for your backup task, you need to click on the [Ok] button to save those changes.

The password / encryption option for any backup task can only be set when the task is first created / before it is run for the first time, after which time it is no longer possible to change.