Skip to main content

Acronis True Image 2020 not allowing me to restore files from tibx.

Thread needs solution

Version: Acronis True Image 2020, Build 25700

 

Hello. Having a lot of trouble accessing this backup. See screenshots for more info. No files show beyond the master "My computer" folder. I can see the two recoveries on file explore but once inside the "drives" i each are empty.

 

Please advise, really need to go through my drives :)

 

Thanks.

0 Users found this helpful

Gianmarco, welcome to these public User Forums.

What filesystem is being used on source disk drive for this backup?

See the ATI 2020 User Guide: Supported file systems

The lack of any files information from the backup image could suggest that a partition on the source disk meets the conditions shown in the user guide:  File systems are supported only for disk or partition backup/recovery operations. where the File recovery option is not available.

Gianmarco,

I see a drive letter of D: in the first 3 screenshots above then in the last screenshot I see drive letter H:  This suggests that either you are looking in the wrong drive or Windows has changed the drive letter of your external disk (most likely).

Returning the letter D: to your external disk should allow you to access your backup files.

Steve Smith wrote:

Gianmarco, welcome to these public User Forums.

What filesystem is being used on source disk drive for this backup?

See the ATI 2020 User Guide: Supported file systems

The lack of any files information from the backup image could suggest that a partition on the source disk meets the conditions shown in the user guide:  File systems are supported only for disk or partition backup/recovery operations. where the File recovery option is not available.

 

Hi and thanks for that link Steve. The physical drive in which the backup drive is in is formatted as NTFS. See image.

Attachment Size
562280-208682.png 63.07 KB
Enchantech wrote:

Gianmarco,

I see a drive letter of D: in the first 3 screenshots above then in the last screenshot I see drive letter H:  This suggests that either you are looking in the wrong drive or Windows has changed the drive letter of your external disk (most likely).

Returning the letter D: to your external disk should allow you to access your backup files.

For clarity: Are you stating the names of the virtual drives found within the backup files has to mirror the name of the physical drive? See image for file hierarchy.

Local Disk (D:) - The physical drive with the backups

SanDisk Extreme SSD 1012 - .tibx file Acronis generated

Backup file within the backup - Type simply labeled as "Backup" on explorer.

EFI and H drives within that backup file/folder - Labeled as "Local Disk" on explorer.

 

Attachment Size
562283-208683.png 13.66 KB

Gianmarco, thank you for the clarification on the drive partitions and file system.

Some of the confusion here may come from the fact that you say the D: drive is the backup storage drive but then in answer to my question about the file system used for the SanDisk SSD, you provided an image of the D: drive file system as being NTFS?

What is shown if you use the following commands from a Windows Command prompt window?

Diskpart

List volume

If you open the initial backup for the SanDisk, how many partitions are shown in the .tibx file?  I ask because it is possible that the image showing just the EFI and H: partitions may not be the full picture, that there may be a further partition which isn't shown??  H: may actually be an empty partition?

The diskpart commands above will show both the file system and sizes of the partitions on your drive(s).

Microsoft DiskPart version 10.0.19041.610

Copyright (C) Microsoft Corporation.
On computer: STEVE

DISKPART> list volume

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C   Windows      NTFS   Partition    200 GB  Healthy    Boot
  Volume 1     G   SSD-Data     NTFS   Partition    263 GB  Healthy
  Volume 2         SYSTEM       FAT32  Partition    260 MB  Healthy    System
  Volume 3         Windows RE   NTFS   Partition    979 MB  Healthy    Hidden

DISKPART>

Double-clicking on any of my own .tibx files always shows the correct drive letters, i.e. C: is shown for my Windows OS drive, so would expect you to be able to see the same and that H: is a different partition?

Steve Smith wrote:

Gianmarco, thank you for the clarification on the drive partitions and file system.

Some of the confusion here may come from the fact that you say the D: drive is the backup storage drive but then in answer to my question about the file system used for the SanDisk SSD, you provided an image of the D: drive file system as being NTFS?

What is shown if you use the following commands from a Windows Command prompt window?

Diskpart

List volume

If you open the initial backup for the SanDisk, how many partitions are shown in the .tibx file?  I ask because it is possible that the image showing just the EFI and H: partitions may not be the full picture, that there may be a further partition which isn't shown??  H: may actually be an empty partition?

The diskpart commands above will show both the file system and sizes of the partitions on your drive(s).

Microsoft DiskPart version 10.0.19041.610

Copyright (C) Microsoft Corporation.
On computer: STEVE

DISKPART> list volume

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C   Windows      NTFS   Partition    200 GB  Healthy    Boot
  Volume 1     G   SSD-Data     NTFS   Partition    263 GB  Healthy
  Volume 2         SYSTEM       FAT32  Partition    260 MB  Healthy    System
  Volume 3         Windows RE   NTFS   Partition    979 MB  Healthy    Hidden

DISKPART>

Double-clicking on any of my own .tibx files always shows the correct drive letters, i.e. C: is shown for my Windows OS drive, so would expect you to be able to see the same and that H: is a different partition?

 

See attached image for List Volume and what I see when I open Sandisk SSD. I am seeing two volumes for D: NTFS and a hidden FAT32. Each of them have an empty EFI and H Drive. I'll try to poke around more. Thanks!

Attachment Size
562309-208710.png 17.93 KB
562309-208711.png 9.28 KB
562309-208712.png 7.31 KB
562309-208713.png 4.3 KB

Gianmarco, what do you have selected as the Source for this backup task that created the .tibx file you are looking at?

From all I have seen so far, it doesn't look like a backup that includes your C: OS partition..

Steve, the source does not exist anymore as it is from a pervious computer I no longer have. I am looking to go through the backup to selectively place things in my new computers drive.

Ok, that makes things more difficult to try to understand why no content is shown!  All I can suggest would be to try restoring the whole backup to a spare disk drive, then reviewing the content after the restore is complete.

Gianmarco,

I am assuming that your drive D: is an external USB disk that holds the backup files you desire to access?

Using the last 3 numbers of the images you posted I observe the following:

  • Image 711 shows two backup files.  I assume these are full disk backup files?
  • Image 712 shows the May 15 15:51 backup file opened to reveal two partitions, EFI and H:.  This suggests that the answer to the above is Yes?
  • Image 713 shows an H: partition however that partition presumably is from the May 22 15:46 backup in image 711 which shows as an empty partition?
  • Image 683 shows once again the May 15 15:51 backup file with EFI and H: partitions.  If you open the H: partition in this backup file do you see "The folder is empty" as well?

Do you have True Image installed on the computer you are using to access this external drive?

Enchantech wrote:

Gianmarco,

I am assuming that your drive D: is an external USB disk that holds the backup files you desire to access?

Using the last 3 numbers of the images you posted I observe the following:

  • Image 711 shows two backup files.  I assume these are full disk backup files?
  • Image 712 shows the May 15 15:51 backup file opened to reveal two partitions, EFI and H:.  This suggests that the answer to the above is Yes?
  • Image 713 shows an H: partition however that partition presumably is from the May 22 15:46 backup in image 711 which shows as an empty partition?
  • Image 683 shows once again the May 15 15:51 backup file with EFI and H: partitions.  If you open the H: partition in this backup file do you see "The folder is empty" as well?

Do you have True Image installed on the computer you are using to access this external drive?

Yes your observations are accurate. I have True Image installed on the computer I am using to access the external drive as seen in the images in my original post. Will try to poke around more.

 

Gianmarco,

When you are attempting to find the backup files on this drive, are you simply double clicking on the folder (H:) in Explorer?

I the answer to the above is yes, have you tried right clicking on (H:) and selecting Open with form the menu then, selecting Acronis True Image?

If there exists an issue with file type association in Windows doing the above might provide a workaround for you.