Acronis True Image 2020 Update 2 Bootable Linux Repair Media Has Boot Menu Error
Hi,
The bootable Rescue Media of True Image 2020 and earlier versions are generating an error at the initial boot menu with a message to hit ENTER to continue.. No menu is displayed..
After hitting Enter, True Image loads and runs properly.. The problem is that none of the other options are available..
If bootable media is created with Universal Restore and True Image is included, Universal Restore loads after hitting Enter and True Image is not available..
This is not isolated to the media created with True Image... It also happens with media created from the downloadable True Image 2020 ISO.. It also happens with the bootable installation media furnished with Retail Boxed versions..
This is only happening when booting a machine with a AMD R9-380 graphics card set at 1920x1080.. The same machine will boot properly if the onboard Intel HD4000 Graphics is used.. The same machine will also boot properly with an older AMD R7-360 and HD7770..
I have an existing trouble ticket concerning this problem, but have not accomplished much in the process of providing System Reports and images of the error screens..
Disk Director 12 and 12.5 also have this problem, but the wording of the error message is different..
True Image 2012 is the last version that will display a boot menu, and it has pixelated and discolored graphics.. But it works..
Any suggestions other than using the WinRe or WinPE bootable media ?


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Hi,
Thanks for the response, and sorry about the dual post... This one didn't show up and I thought I did something wrong..
The problem with the WinPE version is that it is much slower than the Linux version.. 2020 seems much slower than previous versions on top of that..
It seems strange to me that the 2011\2012 versions will display the menu, but the newer ones will not.. That doesn't seem to hard to fix..
More importantly, it does not provide the option as to which Acronis features are included...
It does not allow for the use of the System Report (x86\x64) or the version of True Image... (x86\x64).. Nor does it allow for the inclusion of any Disk Director features.. I do not particularly like the idea of needing multiple CDs and\or flash drives to perform the operations I wish..
I am about to try out the MVP version and see how that goes, but I did notice mention of Windows 10 (1511) ?..
Just to blow off a little steam, This in part relates to my open ticket on this issue..
It seems to me that Acronis is concentrating more on adding new features to the installed program than making sure stuff actually works.. Of what use are all of the capabilities of True Image to create and maintain images if the boot media needed to restore them has a problem ?
It has taken weeks to get the support people to understand that this is somehow an issue with the Linux Graphics file used in the boot media, not a problem with the installed program.. I'm still not sure that is understood..
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Steven,
I believe the MVP Media Builder tool will fulfill at least some of your needs. The dual graphics laptops out there do present a unique problem with boot media for sure. Most find as you have that for things to work smoothly the integrated Intel graphics need to be turned on to default for things to work as expected.
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It does not allow for the use of the System Report (x86\x64) or the version of True Image... (x86\x64).. Nor does it allow for the inclusion of any Disk Director features.. I do not particularly like the idea of needing multiple CDs and\or flash drives to perform the operations I wish..
The MVP custom WinPE will scan for and include other installed Acronis applications on the rescue media, so I have ATI plus DD and Acronis Revive all on the same WinPE media that I use along with other useful tools.
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To chime in on the variance in the Linux version behavior...
The base for the Linux distro has embedded drives in the firmware (running on busybox backend). As the Linux kernel baseline is updated, sometimes, older drivers are removed for newer ones and then previously working devices don't work like they used too! We've seen this pop up a couple of times in the forums... where a previous version NIC was working fine, and then a newer version it wasn't. Seems that NIC's, graphics and storage controllers are the most impacted, and can be a bit of a pain when driver support suddenly goes bad. Long thread, but we spent a good deal of time trying to narrow down a similar issue with NVME and then USB 3.1 controller here:
Is the WinPE/WinRE slower... yes and no. It depends, but generally is not waaaay slower, and a slower, working version is better than a non-working one at all. On my own system, it's pretty darn fast from a USB 3.1 flash drive and minimal drivers from the base Windows 10 ADK. However, like Windows OS, the more drivers you have to load up, the longer the boot time will take so WinRE can be slower than ADK, or ADK can be slower if you have a lot of additional drivers loading up at boot... and if you're using a CD/DVD, try making a usb flash drive as that seems to be much faster. Being able to customize the rescue media with WinPE and modify the drivers as needed, makes it a lot more useful IMHO, but yeah, WinPE/WinRE has limitations too so that people can't just use it in place of a full-blown OS. I'd still recommend the MVP builder and select the WinRE on our system - built to a usb flash drive and give it a test to see what you think.
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Hi,
I've spent most of the day with the MVP utility.. It's a pretty slick tool..
I added pretty much nothing during the creation, selecting "2" on most everything.. It does boot fairly quickly when using a USB 3.0 flash drive, but is agonizingly slow booting with a USB 2.0 Flash drive or CD\DVD..
It seems this is pretty much how all WinPE based bootable media works and why I prefer the Linux versions.. Not only with Acronis, but all of the bootable utilities that offer both Linux and WinPe, or have switched from Linux to WinPe..
I have not yet had time to experiment with the actual functionality on the TrueImage and DiskDirector, but they load quickly and go through the motions..
I am having a problem with creating the WinRe version though.. I can't get it to work.. It stops with a "WinRe Disabled" message.. I have recovered the WinRe from both the Recovery partition and from the ISO, both of which fail..
I am running Windows 10 Build 18362.449 (1903) and have been using the MVP with TrueImage 2017 and 2018 if that tells you anything.. I plan on trying it with TrueImage 2020 as well, but haven't got that far yet..
The only thing the MVP actually will not do as compared to the Linux version is to enable both x86 and x64 versions of TrueImage and DiskDirector on the same media..
BTW.. I was able to Image and recover the Image of a NVMe M.2 drive using TrueImage 2017 which I purchased specifically for that reason.. I no longer use the drive as it was only slightly faster than a standard SSD as a boot drive and most other circumstances.. There was simply too much of an inconvenience involved with it's use..
None of my hardware is capable of more than the original USB 3.0, and some of it required Add-on cards to get that.. That may change in the future..
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Steven,
A good place to start troubleshooting WinRE can be found HERE
I would try the first solution offered in the above as it should fix the issue.
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Hi,
I was able to resolve the "WinRe Disabled" issue.. I tried the Reagentc /Enable command which claimed that it was successful, but after then running Reagentc /Info it was still listed as Disabled..
I thought that since I had installed the ADK to use the WinPe version it might be the cause of the problem.. It turned out that it was.. After reloading an image saved prior to the ADK being installed, the WinRe was listed as "Enabled" and the MVP was able to function correctly..
BTW... Not needing to reboot to switch between True Image and Disk Director is a nice feature.. I didn't notice that at first.. After trying the MVP for awhile troubleshooting some of the other issues and putting TI and DD to work, I'm becoming more familiar with it..
I only wish the solution to the original question concerning the Linux Media was so easy to fix..
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I thought that since I had installed the ADK to use the WinPe version it might be the cause of the problem.. It turned out that it was.. After reloading an image saved prior to the ADK being installed, the WinRe was listed as "Enabled" and the MVP was able to function correctly..
Your comment suggest that the ADK you downloaded was a mismatch in version to that of the WinRE on your machine.
Glad you got it sorted and have things working for now. I think as you become more familiar with the WinRE version you won't mind leaving the Linux distro at the curb.
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Hi,
The WinRe version all in itself pretty much stinks.. Although it is much more usable when using the MVP tool..
That is pretty much my opinion of most everyone's stuff that is switching to the WinPe or WinRe..
My thought is that if Acronis is going to provide the Linux based media it should work.. I also think there is an issue with the Tech Support dealing with my ticket.. I am beginning to think they are just jerking me around and pulling my strings hoping that I will tire of it and just give up... They keep kicking around the issue of "System Reports" and "Images" of the installed version which is an entirely different operating system and is totally unrelated to the Linux media..That doesn't speak well for Acronis..
The Linux media works well on all of my machines with the exception of this particular graphics card.. I'm sure I'm not the only one with a newer AMD graphics card.. Mine is probably two to three generations old... What do they do with the even newer ones ?
I do appreciate the assistance with a workaround, but it is still a workaround, not a fix of a problem..
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