Skip to main content

Acronis TrueImage 2020 has stopped showing notifications of job status via notification area / system tray icon

Thread solved

I have been using TI2020 (build 38600) for several years with only minor issues.

I have a backup job that creates incremental backups of my C: drive every day; up until recently the program has always displayed a status message in the drop-down window available via the TI icon in the Windows 10 system tray / notification area.  For some reason the program is no longer doing this and I can't find any settings that affect this functionality.

Any ideas as to why this is happening now and how I can get the notifications back ?

 

0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello Keith,

Please check the services at the following link: https://kb.acronis.com/content/63256

The service "trueimagemonitor.exe" should be up and running. Try restarting it. It is also advisable to restart the device.

Ensure that your antivirus software isn't blocking the services: https://kb.acronis.com/content/36429

If the issue persists, I would suggest repairing or reinstalling the program as an alternative solution.

Thanks in advance!

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

KS wrote:

Hello Jose

Thanks for the advice; a repair solved the problem.

 

Cheers

Hello KS!

I am glad the issue is resolved.

Feel free to participate anytime.

Cheers.