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Activation problems

Thread needs solution

Hallo,

I can not activate Acronis.

If I put in the activation code the system asks for the old activation code.

But I don't have an old activation Code.

 

Greetings

Horst

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Posts: 250
Comments: 7092

Hello Horst,

I've checked your Acronis account and see that your license key is an Upgrade license, which requires a full key of any previous product version as a base. If you don't have a full key of an older Acronis True Image version, I'd suggest requesting a refund  for this order and purchasing a full version of Acronis True Image 2020 .