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After 2004 upgrade, start login appear but reamin in this state

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After upgrade 2004, windows 10 pro 64bit startyp, arrive to login (my image) and reamin in this state for a lot of time, so i push reboot on botton computer and restarting windows 10 start without problems.

This only happens at startup with the computer turned off.

So i disabled all prograns startup and power off computer. Powerup and all ok so after this i try to re-enable programs but afetr a cold boot again same problem. So i disable only 3 component of Acronis and power off computer.

Power up again and now computer start normally...so the problem is Acronis.

How i can solve it ?

 

Thank

Hispa

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Marco, sorry but you are the first person to report this issue here in the forums.  I personally have upgraded around 6 computers with ATI installed to Windows 10 #2004 and have not seen this issue myself.

All I can suggest is to try doing a Repair install of ATI 2020 to see if this resolves the issue, otherwise to do a clean install of ATI 2020.

See KB 60915: Acronis True Image: repairing program settings - for help with doing a repair.

For what it is worth, I'm on V2004, Home version of W10, US edition and have no problems with ATI either? Did a backup on schedule without a problem as well.

Like Irv and Steve I have updated multiple computers to 2004 (all x64 either Pro or Enterprise) with PCs running either ATI 2020 latest build or the ATI 2021 Beta. Steve uses the UK version of Windows, I like Irv use US edition, which is the one distributed in Australia (we use US style keyboard).

Ian