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ATC 2020 is sending data to Google Analytics even when CEP is disabled!

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As the title says, plus images to show this. This is very worrying. Even if this data is only being used by Acronis I opted NOT to do this!

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John, please take a look at the ti-analytics.0.log in the  C:\ProgramData\Acronis\TrueImageHome\Logs\ga_service folder which should show you how much GA activity is happening on your computer.

I also have GA turned off in my own settings page but am seeing some ga_service.exe activity for approximately .01 seconds when the main ATI GUI is being launched, which suggests it may just be checking for a connection then terminating?

Snippet from my ti-analytics.0.log from today..

09/30/2019 20:00:01  GA service started.   
09/30/2019 20:00:01  Stored GA client (application: ATI2020 module: gaservice session: EF08763D-0B67-4D7B-B816-D6733715CF17   
09/30/2019 20:00:01  GA service finished.   
09/30/2019 20:04:00  GA service started.   
09/30/2019 20:04:00  Stored GA client (application: ATI2020 module: gaservice session: B862BD8A-0830-47CF-92C0-337688D16B55   
09/30/2019 20:04:00  GA service finished.

When I was participating in the ATI 2020 Beta testing program, I had an issue where GA was taking a whole lot of CPU and creating MB's of log data which led me to rename ga_service.exe to .old after killing it in Task Manager.  I haven't seen any further GA issues with the public release versions of 2020.

I wanted to test listing C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe as an untrusted program in Acronis Active Protection (AAP), but it won't let us because it says it is a critical file - likely since it is part of the True Image folder.

I bet we could just block it from running with AV and see if it has any negative consequence, or not. I also imagine we could manually rename it (offline with WinPE) which would prevent it from running, but it would likely return the next time you upgrade/update ATI 2020.

Another way to stop ga_service from running is to disable the task using the Acronis Scheduler Manager. You need to find which task it is, make it the current task and then "set enabled off".

It will be reenabled when the program is updated.