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ATI 2020 cannot login after new installation

Thread solved

Hi,

I just installed ATI 2020 on a new Win11 machine. After entering the Serial I have to login with my account, but it says that "an error occurred while logging in". 

Credentials are verified an OK.

Thomas

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Posts: 2
Comments: 1727

Hello!

Please check the following KB's and apply the solutions: 

https://kb.acronis.com/content/63358

https://kb.acronis.com/node/57042

Feel free to comment if you have any questions or to update the thread.

Thanks in advance!