ATI 2020 - So many problems, was it tested at all?

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Posts: 1
Comments: 2

I've been using ATI for many, many years and the 2020 version is almost unusable in so many way.

The fundamental function of a backup routine is to take the PC data and store it away safely.
ATI 2020 just fails to do that basic task on so many levels.

  • Randomly hangs on startup "Applying User Settings"
    Only an unistall and re-install will clear.
     
  • Still, after maybe 10 years of annual updates (most of which are useless and cosmetic) backing up to a network drive is bogglingly unreliable.
    It will backup, sometimes for days or weeks, then say "can't find this or that file."
    Yet the file is there and it can see it, I can browse for it, sometimes it will even validate it, but it can't backup.
     
  • So bite the bullet and delete the backup, but better not press "Entire Backup" or it will sit there until the end of time.
     
  • Finally backup settings are removed, so I create a new backup, in a new folder.
    New name, new setting, new everything.
    It runs of the first time, next time is says it can't consolidate the deleted backup it couldn't find in the first place. WHAT THE ACTUAL.....
     
  • Then try Clean Up Old Versions. of which there should be only one. Low and behold there is a list of the backups from the tasks I've deleted.
    Why are they there? THE TASK HAS BEEN DELETED!
     
  • Then just to mix it up, you create a new task, pop the settings is and click "Backup Now"....
    "Please wait..."
    + 10 mins "Please wait..."
    + 30 mins "Please wait..."
    + 60 mins "Please wait..."
    12% cpu usage by Acronis and nothing happening.
     

These are just the ones I've pretty much had today, working on 1 PC!

You guys need to:

  • Actually use and test the product as a user.
    Each Acronis team / department has it's own office NAS and the PCs are backed up every day to the NAS.
    Each team uses a different brand of NAS to test compatibility.
    Each PC has it's own USB disk and backs up every day, and tests continous backups.
     
  • Separate the backup settings from the backup data.
    It is fundamentally flawed storing the two together, all it can cause is problems.
    A problem with the backup data directly affects the backup sttings.
    BONKERS.
     
  • When a backup is deleted, it is gone.
    No back-referencing old backup files when a new, completely separate backup is created.
     

I've been developing software for 35 years, and right now I feel like an Alpha-tester for software I have paid good money for.

I've also had many similar problems with 2019, I login to the portal to be greeted with "No longer supported".
So software that was sold faulty is not longer supported.
You wouldn't accept that from ANY piece of software or hardware.
Are you offering free upgrades to 2020, which is equally sold faulty?

You guys need to raised the bar, right now there are WAY too many issues.

Cheers

Paul
 

 

Fri, 03/13/2020 - 13:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Paul, sorry but you are preaching to the audience not to Acronis - we are all users here in the majority with minimal interaction directly with Acronis people.

I would recommend submitting your comments direct to them via the Feedback tool in the GUI.

There was a period of months during last summer when many users were involved in Beta testing ATI 2020 before it was released to the general public, and a whole lot of feedback given during that period with lots of negative comments about things that were broken!

Having said the above, your own experience is not the same as my own.  I have not seen any of the more serious issues you have listed (even during beta testing) and with the exception of the fiasco caused by changes to the Acronis MMMS / Dashboard servers which reset task settings for lots of users, including myself, my backup tasks have been running fine to local drives, my NAS drives and to the Acronis Cloud.

Fri, 03/13/2020 - 15:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 170
Comments: 1211
mvp

Paul, it would be good if you would use the ATI Feedback function and/or open problem tickets with Acronis support.

Randomly hangs on startup "Applying User Settings"
Only an unistall and re-install will clear.

I have not seen this since during the Beta test.  I have seen the GUI stuck in "Applying User Settings" for a long time, but it eventually completes.  I've seen no description of the work being done during this phase of initialization, but the time it takes varies from computer to computer.  It seems to take longer the more backup destinations you have and the speed of those destinations.  USB 2 and NAS drives seem to have the greatest impact.  I may be completely off base, but it may be checking for the presence of all expected backup files.

It will backup, sometimes for days or weeks, then say "can't find this or that file."
Yet the file is there and it can see it, I can browse for it, sometimes it will even validate it, but it can't backup.

I've seen that happen a couple (frustrating) times but have never been able to collect enough data to report to Acronis.  I would recommend that the next time it happens to you that you create a new backup task (identical to the failing one except with a new destination folder), and open a problem ticket with Acronis.  Let Acronis Support poke and prod the old backup task and files.  This seems to be a rare but serious problem.  Most people do not run into it.  I have not seen it for many months.

Then try Clean Up Old Versions. of which there should be only one. Low and behold there is a list of the backups from the tasks I've deleted.
Why are they there? THE TASK HAS BEEN DELETED!

I'm puzzled by your description.  Are you saying that the Clean Up Old Versions is showing files from differently named, and now deleted, backup tasks?  Or did you delete a task and then create a new one with the same name as the one you deleted?

When you deleted the backup tasks did you select "Delete entirely" (which will delete the task and backup files) or "Remove" (which deletes the backup task but leaves the files)?   If you did a "Delete entirely", did ATI successfully find and delete the files?  If not, but ATI finds them later and finds a backup task with the appropriate name, I think ATI can add those files to the task's list of files.  (I think that will happen only if the old and new task had the same destination folder.)

If I have any of that wrong, I'm sure others will correct my mistakes.

Fri, 03/13/2020 - 21:33
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