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ATI 2020 USB boot drive not seeing a PCIe NVMe SSD

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Booting with the ATI 2020 USB boot drive.  It sees the SATA SSD drive on one system, but not a PCIe NVMe SSD on another.

Is it true that I need to change the BIOS settings for the storage controller to AHCI from RAID on the PCIe NVMe SSD system in order for the ATI 2020 USB boot drive to see the PCIe NVMe SSD drive?

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William, which type of USB Rescue Media are you using?

For the ATI 2018 & later version rescue media, there are 3 different versions available:
Simple:  created based on your Windows Recovery Environment for WinPE media.
Advanced: created based on Windows ADK (or AIK for earlier OS versions) - WinPE media.
Advanced: created based on a small Linux distro OS (BusyBox) or created from the .ISO CD image download from your Acronis Account page.

If you have ATI 2020 installed on the computer with the PCIe NVMe SSD, then creating the Simple version of the rescue media from that computer should work on both systems and have the support needed for the NVMe drive.

Otherwise, you should use the MVP Custom WinPE builder tool (link in my signature) and use the option to add Custom drivers for Intel RST to get support for NVMe.

Thanks for the reply.

I'm using the 3rd version of the rescue media from your list above, created from the .ISO file.

I will try your suggestion of "installing ATI 2020 on the computer with the PCIe NVMe SSD, then create the Simple version of the rescue media from that computer, and it should work on both systems and have the support needed for the NVMe SSD drive."

 

Hello. Sorry for my english. I have the same problem. I am trying to do an image of the system partition on a new Aspire A515-55 using an Acronis True Image 2020 boot drive, but when ATI shows the available drives an partitions the only available drive is the pendrive in wich ATI is. I had tried diferent versions. Any solution?