ATI not working at all, unlike the old WD edition I had which worked perfectly

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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So, I HAD a WD Black edition drive, 500gig. Then recently purchased a 1TB WD Ultrastar drive, which it turns out is actually a Hitachi drive. Copying drive to drive using my old ATI WD edition software worked perfectly as it always has. The software when doing a drive to drive copy always rebooted my PC, and the copy took place in that DOS mode or whatever it is before Windows restarts. Now I'm running the WD Ultrastar as my drive. I also purchased a Seagate 1TB to use as a backup. But when I went to do the usual drive to drive copy, ATI WD edition doesn't recognise the Ultrastar as a WD drive. SO, I tried using Seagate Disk wizard. SDW saw the Seagate, and attempted to clone it, but it never rebooted my PC and instead tried to do the clone while Windows was running. The SDW said clone was complete, but upon shutting down, removing the Ultrastar and running only the Seagate, I got an error message 'A disk read error occurred' and the Seagate would not boot. SO, I decided I needed to purchase the full version of ATI? And did. Then I attempted to mirror the Hitachi to the Seagate backup drive again. The Seagate worked perfectly prior to attempting to use it as a new backup. Bios sees the Seagate, I can see it when I run Speccy, and I can see it in Device Manager. I'm running Win7 btw. No matter what I do using ATI 2020, either setting up the Seagate as a new drive, or cloning, the drive is not visable in Windows7 and the clone, as with the old SDW software, does not work upon rebooting, I get the same error message 'A disk read error occurred'. As with SDW, the new ATI2020 does not reboot my PC during the clone process, and instead tried to clone within Windows7, which clone process says it has worked, but in fact it fails every time. Anyone have a clue to what is going wrong for me? I'm regretting purchasing a non-WD drive now, and regretting purchasing the full version of ATI. The old ATI WD edition was great.

Sat, 10/05/2019 - 08:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Daniel, welcome to these public User Forums.

Please see KB 2201: Support for OEM Versions of Acronis Products which applies to both your old WD and later Seagate versions of ATI - these tend to be based on much older versions of ATI such as ATI 2016 and are often restricted to work only with drives from that maker.

Please also see forum topic: [IMPORTANT] CLONING - How NOT to do this - which was written after dealing with many cloning issues in the forums.

One important point from the above is to ensure you have made a full disk backup of your working source drive before attempting further cloning attempts.

There are a number of different reasons why a cloned drive may not boot but I do not remember seeing the  error message 'A disk read error occurred' as one of these, which suggests that there may be an actual disk error in play here!

ATI 2020 does offer the option to perform an 'Active Clone' without the need to restart Windows and boot into a temporary Linux OS environment and this is normally successful provided the target drive is connected via USB and then later, replaces the source drive physically.

Note: you should not be attempting to boot into Windows 7 with both source & target cloned drives connected due to the possibility of disk signature collisions occurring.

Please see KB 56634: Acronis True Image: how to clone a disk - and follow the step by step guide given there for the recommended process.

Sun, 10/06/2019 - 10:43
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