ATI Survival Kit Error
Windows-10 64-bit (Latest build)
Using ATI 2020.
I have a 2T USB 3.0 external disk. Just tried to make the True Image Survival Kit and received an error: An error occurred while creating media. Unable to copy product files.
What's going on?

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Doesnt work for me either. I did not upgrade survival kit but did a fresh start by completely wiping the external drive before (diskpart clean). Survival kit creation seems to be broken.
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JIMRX4, Logitech21, Martin H., we are investigating the root cause of this error. Please help us by submitting a feedback with a system report attached. See here how: https://kb.acronis.com/content/57216.
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Slava wrote:JIMRX4, Logitech21, Martin H., we are investigating the root cause of this error. Please help us by submitting a feedback with a system report attached. See here how: https://kb.acronis.com/content/57216.
Nachtrag für Slava, habe Bericht und Bilder mit Bemerkung Survival Kit Problem an euch gesendet.
Martin H. JIMRX4, hier gab es mal einen Lösungsansatz https://forum.acronis.com/comment/462842#comment-462842
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Hi @slava I flagged this during the beta.
as this was short before the end no contact was established with support. I deleted the whole drive as a workaround for the affected users I kindly ask you for the technical support, as it would be crucial to find the root cause as it is a rare issue, but it happens when upgrading from 2019 or 2020 beta1 survival kits on Windows 10 1903.
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Oh boy this is very frustrating. I upgraded from ATI 2019 to 2020 and suddenly started experiencing this problem. I opened a ticket as ATI 2020 kept telling me that my hard drive must firstly be formatted in order to continue. It's a 10TB external GDP drive with NTFS file system so I see no reason why it couldn't be reized and the survival partition created. The latest reply I haved after having to repeat myself and send screen dumps showing the problem was:
"The basic purpose due to which the Survival kit was introduced is to save the backup and the bootable drive on the same destination drive. When we create a Survival kit it will format the drive first so that a fresh new drive is available for the creation of survival kit."
So no resizing despite the instructions clearly stating it is an option. Am I missing something here?
As an aside, I copied all the backups to my NAS and let ATI 2020 format the 10TB external drive. It formatted it MBR and created the survival partition and a 2TB partition! I had to use MiniTool to change the disk to GDP and then resize the 2TB partition to 9TB. Looks like the code requires a bit of work before it actually works as it should do.
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Baz1205,
The Survival Kit feature in preparing a drive works like this:
- TI checks to see if PC boots UEFI or BIOS mode
- TI formats disk creating what should be a hidden 2GB (not TB) partition on which the boot files are written, then formats the remaining drive space as either GPT(GDP) or MBR dependent on how the PC is booted.
If you find this is not the case on your system then you have found part of the issue with the feature.
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I had some similar occurrences in ATI 2019 and 2020. I found that when I used MiniTool Partition Wizard Free and ran the Check File System command, it would find errors. Once those were fixed I the Survivor disk could be created.
I have just assumed that with all my messing around with the disk on multiple systems things could get out of whack. But, maybe there is a deeper issue with ATI that messes up the disk.
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Attached here are the results of 4 Chkdsk runs, through MiniTool Partition Wizard.This occurred two days ago and it's been a rough few days here so I'm going by memory. This was on ATI 2019.
The first two were run back to back, after a failure to create the Survivor kit. First scan only, then to fix.
The next one I believe was run after the kit was successfully built. There were more issues. I believe what I did was to run a format on the drive, which fixed it (and why the label is changed).
When I have some time, I may flush the drive and try again with both 2019 and 2020 to see more.
Attachment | Size |
---|---|
511942-172149.txt | 12.43 KB |
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As a work-a-round, you can mount the survival kit partition and give it a volume letter in Windows (or use a tool like minitool partition wizard free).
Then, use the regular rescue media builder and create the output as boot.wim.
Once you have the boot.wim file (it may be named different - you need to name it to boot.wim), copy it to your mounted survival kit partition and replace the existing boot.wim in the root of the drive / sources folder.
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Windows-7 64-bit. Recently upgraded from ATI 2019 to 2020. (despite 2019 losing my settings in the fiasco a couple months back).
I have a 2T+ USB 3.0 external disk.
I also tried to make the True Image Survival Kit and received an error: An error occurred while creating media. Unable to copy product files.
I can't believe Acronis hasn't fixed this. I tried "use the regular rescue media builder and create the output as boot.wim", copied it but then it wouldn't boot. Argh this dang product.
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Scott, as mentioned earlier, if you use a partition tool and give the 2GB Survival Kit partition a drive letter, you could simply point the regular Acronis Rescue Media tool to create new media on that drive letter. No need to worry about copying boot.wim files etc.
The 2GB Survival Kit partition needs to be formatted as FAT32 as the key requisite.
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