ATI2020 SSD died, replaced with a larger SSD (only partition on drive) and my 'troubles' started.

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Wife's PC (W10 Pro V1903 with the latest update as of 11/11) had the C: SSD (single partition and the boot drive) die. So I go out locally and she had a 240GB SSD but all I could get was a 500GB SSD. Installed is, disconnected ALL drives and used Windows Media Creation tool to set the drive as a boot drive and install W10. Made sure it worked. Then my troubles started...

First problem:

I loaded the Rescue DVD and attached the external backup drive (left to other internal drives disconnected so to be sure not to overwrite them). Clicked on RESTORE and had no problem finding the C: partition in the BACKUP location I wanted. Now the fun started... next screen (I am going by memory from yesterday) showed the install location not selected? I clicked on it an all I heard be computer beeps? Thinking I did something wrong and on every possible link or X I'd gotten a beep, I rebooted and wound up in the same place? So I went to my PC to open the Manual and I was doing it right. That took a few minutes. When I got back to her PC the link for location was now blue and I could set it. Also set it as bootable. Why it took so long to recognize, beyond me. Last time (ATI2016 I think) this was immediate where I could select the target?

So it start RESTORING, at least it said that and computing time. We're talking about a 70GB's worth of data backup, by the way. After about 15 minutes it actually start to move the bar, and it was about 20 minutes to restore.

OK, system restore and I connected all the other drives. Everything worked fine. Ran Windows and Norton Update to make sure no updates were lost in the 5 days since the backup.

So today's problem....

Normal day to backup and if failed, said it couldn't find the C:, D:, or E: drives (the 3 normally backed up). Figured out it didn't know about the new C:. Edited the backup job and clicked on C: and the boot sector.

Manually restarted the job... It took some time but eventually stated a 996GB back-up with over 8 hours to do it? Normally it was only 770GB's that were backed up to about 550GB's. Well, it seems when the PC goes to SLEEP, ATI must stop. Right now, 1 1/2 hours to go, only 465GB's backed up, so that might be the same approximate size as the others when done, bar is about 80% done.

We both think it used to take about 3 hours before?

I know her PC is setup like mine and supposed to not let it go to sleep and speed is 'normal' without verification.

Shouldn't the change of SSD be basically transparent and not cause a problem once identified to the backup job?

I guess I can look at the LOG when done, but was wondering why the RESTORE process took so long to recognize the only drive other than the External drive that was connected and the long pause before the actual recovery started as well as why is this now an 8 hour backup job? If need be I can start another job and take screenshots if needed?

Thu, 11/14/2019 - 00:45
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mvp

Irv,

TI 2020 is decidedly a different cat than previous versions.  Frankly, your descriptions of events are expected behavior with 2020.  It may seem that this behavior is a step backwards but that really is not the case at all.  The new behavior is actually due to behind the scenes scans and checks run to insure reliability.  

  So I went to my PC to open the Manual and I was doing it right. That took a few minutes. When I got back to her PC the link for location was now blue and I could set it. Also set it as bootable. Why it took so long to recognize, beyond me. Last time (ATI2016 I think) this was immediate where I could select the target?

Once you choose to Recover the app begins by scanning attached disks for errors.  This can take the few minutes you spent at your computer checking on the documentation.

Normal day to backup and if failed, said it couldn't find the C:, D:, or E: drives (the 3 normally backed up). Figured out it didn't know about the new C:. Edited the backup job and clicked on C: and the boot sector.

Manually restarted the job... It took some time but eventually stated a 996GB back-up with over 8 hours to do it? Normally it was only 770GB's that were backed up to about 550GB's.

True images time remaining and total data numbers will be inaccurate at times and should only be considered as an indication the app is working on the requested process.  As the process moves along reflected number accuracy will improve.

Shouldn't the change of SSD be basically transparent and not cause a problem once identified to the backup job?

Yes it should.  When you chose to use the existing backup task for the new drive however, that brings in all new everything so the app must now make corrections to the task to remove old information that no longer applies and replace that with what does apply now.  A doubling of processing if you will.  Now that you have the new information stored in the app database times should improve.  Having said that, there will be periods where times do increase dependent on your task configuration.

 

Thu, 11/14/2019 - 04:49
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OK, thanks for the reply and I now understand. The part that seemed the throw me the most was the DVD boot Restore when I had links (in black, not blue) showing and I couldn't click on anything, not even the X to close it? All I got was beeps. Might have been nice to see a 'Processing' or 'Reading drives' with a sliding or circling bar along with it.

This is the e-mail log she got:

=================

> On 11/13/2019 9:07:37 PM, lsp@c.com wrote:
> > 2019-11-13T11:30:14:758-05:00 916 I00000000: -----
> 2019-11-13T11:30:14:758-05:00 916 I00000000: ATI Demon started. Version: 24.4.1.21400.
> 2019-11-13T11:30:14:804-05:00 916 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
> 2019-11-13T11:30:14:820-05:00 916 I00640002: Operation LARAINE-C, D, and E started manually.
> 2019-11-13T11:30:14:989-05:00 916 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
> 2019-11-13T11:30:14:989-05:00 916 I013C0000: Operation: Backup
> 2019-11-13T21:07:34:323-05:00 916 I013C0006: Operation has succeeded.
>
===============

As you can see, 9 1/2 hours that used to take about 3 hours. File size when done, only 1GB more than the last ones which were all around the 555GB size +/- a GB. Log isn't really showing much. From looking at it it took less than a second to actually start the backup, yet the screen took a real long time before the bar started to move and even longer to show the time.

I went to her PC and found this file, a tnd log file for yesterday. Has some errors in it repeated:

----------------

[20191113-004710-220][tnd][T] build: 2440, process: 15112, 'C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe'
[20191113-004710-220][tnd][T] 2019.11.13 00:47:10 UTC
[20191113-004710-220][tnd][T] 2019.11.12 19:47:10 LOCAL
[20191113-004710-220][tnd][T] Initialize Tnd API
[20191113-004710-220][tnd][E] Failed to open control device '\\.\Global\TndControl2440': status 2
[20191113-004710-220][tnd][E] Failed to initialize: error 0x2
[20191113-004715-234][tnd][T] Initialize Tnd API
[20191113-004715-234][tnd][E] Failed to open control device '\\.\Global\TndControl2440': status 2

----------------

Many of these same files since the install it seems daily with the same data? Is this a problem? May not be, my PC has the same?

Did use the LogViewer. Here is the total log for the backup:

------------------------

11/13/2019 11:26:56 AM: -05:00 16696 I00000000: -----
11/13/2019 11:26:56 AM: -05:00 16696 I00000000: Application started. Version: 24.4.1.21400.
11/13/2019 11:26:56 AM: -05:00 16696 I00000000: Console start: starting...
11/13/2019 11:26:56 AM: -05:00 16696 I00000000: GetDisplayInfo succeeded: DPI: 96, scaling: 100%. Monitors: Resolution: 1920x1200, work area: 1920x1160, physical DPI: 76.
11/13/2019 11:26:56 AM: -05:00 16696 I00000000: EnableHiDpiScaling - use system scaling.
11/13/2019 11:26:56 AM: -05:00 16696 I00000000: Stored GA client (application: ATI2020 module: console session: E2DBABE7-CBDE-426E-B416-A4E8BF033893
11/13/2019 11:26:58 AM: -05:00 18636 I00000000: >> TrueImage::UI::ConsoleManager::InitializeExplorer ID=1 Console start: InitializeExplorer
11/13/2019 11:26:58 AM: -05:00 18636 I01530001: Using default upnp detection algorithm.
11/13/2019 11:26:58 AM: -05:00 16696 I00000000: Console start: OnInitializationComplete
11/13/2019 11:26:58 AM: -05:00 16696 I00000000: >> TrueImage::UI::ConsoleManager::CreateUi ID=2 Console start: ConsoleManager::CreateUi
11/13/2019 11:26:58 AM: -05:00 18636 I00000000: << TrueImage::UI::ConsoleManager::InitializeExplorer ID=1 took 0.055 seconds.
11/13/2019 11:26:58 AM: -05:00 16696 I00000000: MandatoryLoginController::Show( Scenario::AUTOLOGIN )
11/13/2019 11:27:06 AM: -05:00 16696 I00000000: >> TrueImage::UI::AtihConsoleDialog::CreatePages ID=3 Console start: CreatePages
11/13/2019 11:27:06 AM: -05:00 16696 I00000000: >> `anonymous-namespace'::ManagerImpl::ManagerImpl ID=4 MediaBuilder::ManagerImpl
11/13/2019 11:27:08 AM: -05:00 16696 I00000000: << `anonymous-namespace'::ManagerImpl::ManagerImpl ID=4 took 1.837 seconds.
11/13/2019 11:27:08 AM: -05:00 16696 I00000000: >> `anonymous-namespace'::ManagerImpl::SelectSurvivalKitMode ID=5 SelectSurvivalKitMode
11/13/2019 11:27:08 AM: -05:00 16696 I00000000: << `anonymous-namespace'::ManagerImpl::SelectSurvivalKitMode ID=5 took 0.000 seconds.
11/13/2019 11:27:09 AM: -05:00 18636 I00000000: CompleteInAppUrl: https://www.acronis.com/redirector/products/atih2020/ap/rss?build=21400…
11/13/2019 11:27:11 AM: -05:00 16696 I00000000: << TrueImage::UI::AtihConsoleDialog::CreatePages ID=3 took 5.205 seconds.
11/13/2019 11:27:11 AM: -05:00 16696 I00000000: Mandatory login will not be shown because user has persistent account
11/13/2019 11:27:11 AM: -05:00 16696 I00000000: << TrueImage::UI::ConsoleManager::CreateUi ID=2 took 12.948 seconds.
11/13/2019 11:27:11 AM: -05:00 16696 I00000000: Console start: started
11/13/2019 11:27:11 AM: -05:00 18772 W00000000: IsSerialRegistered failed with error: Error 0x40011: The specified file does not exist.
| line: 0xa8b6270651f740a3
| file: c:\bs_hudson\workspace\1168\home\common\property_storage_utility.h:56
| function: Home::GetPropertyValue
| line: 0xa8b6270651f740a3, c:\bs_hudson\workspace\1168\home\common\property_storage_utility.h:56, Home::GetPropertyValue
| $module: ti_managers_vs_21400
11/13/2019 11:27:11 AM: -05:00 12660 I00000000: ConnectSchedulerManagerOperation: Scheduler is connected - operation finished
11/13/2019 11:27:11 AM: -05:00 18500 I00000000: License activator. License activated
11/13/2019 5:20:13 PM: -05:00 16696 I00000000: Active protection. Service connected
11/13/2019 9:11:28 PM: -05:00 16696 E0192000D: Error 0x192000d: Callback is not registered.
| trace level: error
| line: 0xcaf802b9a1d59e94
| file: e:\bs_hudson\workspace\mod-imager-syncagent\3400\product\products\imager\home\sync_agent\impl\api\sync_agent_api_man.cpp:756
| function: SyncAgentApi::SyncAgentApiMan::UnSubscribe
| line: 0xcaf802b9a1d59e94, e:\bs_hudson\workspace\mod-imager-syncagent\3400\product\products\imager\home\sync_agent\impl\api\sync_agent_api_man.cpp:756, SyncAgentApi::SyncAgentApiMan::UnSubscribe
| $module: sync_agent_api_vs_3400

--------------------------

The timestamp at start of the log doesn't match the e-mail log? About a 4 minute difference? Also the '\bs_hudson' folder on both C: and E:? I'll assume that this is a temporary work file, but E: on both of our PC's is a USB port that is used for the removable media (not sure which type, as we have Dell's that have different ones on the top). Is that connected to the 'Callback' that isn't registered? Similar E: entries on my PC as well?

 

Thu, 11/14/2019 - 12:56
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mvp

Irv,

The logs you are looking at are something that only have meaning to Acronis Software Engineers which I am not.  I am an advanced enthusiast user of the product, nothing more.

The usable logs for your backup task would be found in the ti_demon log.  Below is a screenshot of a clean backup I just ran on a laptop.

 

 

 

 

 

Thu, 11/14/2019 - 13:59
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 38
Comments: 277

That is the same as I posted at the top of my reply, just a little different from the e-mailed copy:

 

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11/13/2019 11:30:14 AM: -05:00 916 I00000000: -----
11/13/2019 11:30:14 AM: -05:00 916 I00000000: ATI Demon started. Version: 24.4.1.21400.
11/13/2019 11:30:14 AM: -05:00 916 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
11/13/2019 11:30:14 AM: -05:00 916 I00640002: Operation LARAINE-C, D, and E started manually.
11/13/2019 11:30:14 AM: -05:00 916 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
11/13/2019 11:30:14 AM: -05:00 916 I013C0000: Operation: Backup
11/13/2019 9:07:34 PM: -05:00 916 I013C0006: Operation has succeeded.

Start: 11/13/2019 11:30:14 AM
Stop: 11/13/2019 9:07:34 PM
Total Time: 09:37:20

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Basically the same as yours is as the backup did complete OK.

 

 

Thu, 11/14/2019 - 14:20