Backup can't clean old versions
Acronis True Image 2020. Local backup to an attached USB hard drive. Set up for incremental backups. Automatic cleaning is turned on now, although it wasn't turned on until lately, don't delete oldest is also turned on, but cleaning isn't happening. Backup drive is full. I tried manually cleaning old versions, it won't work. "can't delete some files"--and no files are deleted. I've tried over and over. I started a support ticket, they told me to turn off "Active Protection". I did, it still didn't work. I told them so, twice, and have received no answer.
What else can I try? And how can I prevent this from happening in the future?
Thank you!
Here is the error message info from the online dashboard:
Error
DATE AND TIME
Mar 21, 2020, 03:31:17 AM
MODULE
534
MESSAGE
Additional info:
------------------------
Error code: 21
Module: 534
LineInfo: 0xA340FFD341633AA0
Fields: {"$module":"isk_backup_vs_650","$file":"c:\\jenkins_agent\\workspace\\mod-disk-backup\\650\\product\\core\\da_api\\backup.cpp","$func":"da_backup::Commit","$line":"353"}
Message: A backup error.
------------------------
Error code: 4
Module: 4
LineInfo: 0x8AF64B2C0920F6A0
Fields: {"$module":"isk_backup_vs_650","$file":"c:\\jenkins_agent\\workspace\\mod-disk-backup\\650\\product\\core\\resizer\\archive3\\archive3_error.cpp","$func":"`anonymous-namespace'::ConvertArchive3Error","$line":"178"}
Message: The disk is full.
------------------------
Error code: 5006
Module: 667
LineInfo: 0x8BA4FA0BAC28C138
Fields: {"path":"\\\\?\\E:\\/LASERCOMPUTER.tibx","$file":"c:\\jenkins_agent\\workspace\\mod-disk-backup\\650\\product\\core\\resizer\\archive3\\backup_partition.cpp","function":"archive_stream_punch_hole","$line":"1088","$module":"isk_backup_vs_650","$func":"`anonymous-namespace'::PartitionBackuper::PunchHole"}
Message: No disk space or quota
------------------------
Error code: 65520
LineInfo: 0x8BA4FA0BAC28C138
Fields: {"path":"\\\\?\\E:\\LASERCOMPUTER-0015.tibx","$file":"c:\\jenkins_agent\\workspace\\mod-disk-backup\\650\\product\\core\\resizer\\archive3\\backup_partition.cpp","function":"pcs_co_file_writev","$line":"1088","$module":"isk_backup_vs_650","$func":"`anonymous-namespace'::PartitionBackuper::PunchHole","code":"2147942512"}
Message: There is not enough space on the disk.
Thank you, Steve, but I've done that--or tried that--multiple times, more times than I can count. It always says "unable to delete all files" and when I close it, it hasn't deleted any. I've tried deleting them one at a time, with the same result. I've tried leaving the oldest one unchecked for cleaning. I think I've tried everything I can think of.
Is the only thing left to format that drive in Windows and start over? That's not a solution I like at all. I may set up an alternate program on another drive for now.
That is very strange that you cannot delete the files using the Clean up versions tool - can you post some screen shots of exactly what you are selecting when using it?
The other option, if you have another computer without ATI installed, is to take the backup drive to that other PC and delete the files from there, which will tell you if the issue is with ATI locking the files or with the drive etc?
Here's a long shot idea for you. Have a look at your Recycle Bin and see if it contains a large amount of deleted files. If it does, empty the Recycle Bin and then see if you can run cleanup on the backup task.
Thank you Enchantek - that was it! I ran the system clean up in ATI, especially the recycle bin. Then I cleaned the old versions, and the backup is running right now--phew!
I will remember this for the future!
Thank you Steve as well!
Glad to hear that worked and thank you for reporting back. :)