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Backup failure

Thread needs solution

Hi folks:

I have a Windows 10 desktop and been using Acronis for quite a long time. With no chnage in any settings, suddenly by "folders" back up has stopped working. I do a folders backup each day, a partition back up once a week and a full backup once a month. The other two are working fine. But the folders attempt ends in "cannot find the file"

What happened? (File enclosed too)

Thanks,

Brian

0 Users found this helpful

Brian, welcome to these public User Forums.

This is a case where the log files are needed to be able to even guess at why just one of your backup tasks has stopped working.

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.