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backup stays in cleaning up and will not close

Thread needs solution

I have had multiple times where my backup will not complete.  It stays in "cleaning up" for hours on end and I have to cancel it.  How good are by backups that don't close??

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William, welcome to these public User Forums.

Sorry but difficult to give you any assurance with so little information to work with?

What type of backups are you creating when you see this issue?
Disks & Partitions (or Entire PC), or Files & Folders?

What are you backing up / where is the Source data located?
If this local drives, external or network drives?

Where are you backing up to / what is the Destination location?
Is this going to a local or external or network drive?

How are you creating the backups?
Are you running these from within Windows using the main ATI GUI?
Are you booting from the Acronis rescue media?

What version / build of ATI are you using?
ATI 2020 build 22510 is the current build for this forum.  Details are shown on the Account page.

What version of Windows OS are you using?

Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log file for your backup, clone or other operation. This should provide more information on why you are seeing any notification messages?