Skip to main content

Cannot access old backups?

Thread needs solution

I am using Acronis TrueImage 2020 to perform regular backups to an external (USB) hard drive every week. When I run out of space on that external hard drive, I simply go in with Windows Explorer and delete the oldest versions to make more space.  (Window 10).

But recently when I go in with Windows Explorer, when I go to delete an old backup file, it says I don't have permissions to do that?? I am the only user on this laptop, I am an administrator on it, running Explorer in "run as administrator" does not help this situation.

I have Googled the error message, and tried all things suggested in various places like turning off Webroot and Malwarebytes, setting permissions, etc, but even after setting "full control for everyone", I still cannot delete or access those old backup files.

This appears to be an Acronis issue. How can this be resolved or should I seek another backup solution outside of Acronis TrueImage?

0 Users found this helpful

Duplicate post of here