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Cant boot after cloning drive

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I've just got a Crucial p3 plus 2tb and wanted to clone my old 2.5" 1tb Samsung onto it. So I started the process with true image and it all worked fine and then I shut off my computer, unplugged my old ssd, made sure UEFI was enabled and the new ssd was in the boot order and then it loads up a diagnoses and says it wasn't able to troubleshoot, which is apparently supposed to happen. I then load up in safe mode and nothing happens its just a loop of that troubleshoot screen. 

I have included a photo of disk management where Disk 0 is the original ssd and Disk 2 is the new nvme with the original cloned onto it. I'm wondering if its something to do with it not saying Boot in the brackets or the fact that the nvme doesnt have a drive letter. I have also heard it can be because of a conflict with gpt and mbr but im also certain both are gpt and true image confirmed that was the case also.

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Posts: 2
Comments: 1727

Hello Pablo,

I hope this message finds you well. I wanted to inquire about the version of True Image you are currently using.

If you happen to be using the OEM version provided by Crucial, I kindly suggest reaching out to them directly for support. Support for Acronis OEM software is efficiently managed through the company that integrated the Acronis OEM software into their product. They possess the expertise to understand the specific OEM application and the intricate relationship between the Acronis software and their product. Acronis collaborates closely with OEMs to address and resolve issues that may arise.

It's worth noting that before proceeding with the cloning process, it's advisable to perform a full backup of the disks.

In some instances, the cloned HDD may become unbootable due to the absence of necessary drivers for the target system. If such an issue arises, consider backing up the source HDD and restoring it to the target HDD using Acronis Universal Restore. You can find more information about this process here: Acronis Universal Restore.

Additionally, please review the following resources for further assistance:

For a successful boot, please verify the boot configuration:

  • Access your motherboard's UEFI/BIOS settings and ensure that the new Crucial NVMe SSD is set as the primary boot device.
  • Confirm that UEFI is enabled in the BIOS settings.

Also, in Disk Management:

  • Reopen Disk Management and verify that the new NVMe SSD is recognized and has a proper partition table (GPT).
  • If necessary, assign a drive letter to the NVMe SSD, as the absence of one might be causing issues.

Best regards,

I shut off my computer, unplugged my old ssd, made sure UEFI was enabled and the new ssd was in the boot order

Pablo, are you seeing the name / make of the new NVMe SSD in the UEFI BIOS boot order?  If yes, then that is not correct - you need to be seeing 'Windows Boot Manager' as the boot option (from the new NVMe SSD).