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can't download acronis 2020. keeps stalling

Thread needs solution

I assume you mean True Image 2020. Somehow you post ended up in ATI 2016 forum.

Are you trying to download the trial version or are you trying to download it from you Acronis Account?

It is possibly a proxy server or fire wall issue, or could be related to QoS (quality of service) settings on your router - QoS customises the priority of various types of data.

Ian