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Can't Get Online activation

Thread needs solution

Hello

I have a legal key bought Yesterday. I bought ATI 2020. I run w10 home. I Can't register my sotftware online. I Only Can activate offline. When i try to log in ATI ask me to try later. Is there any issue please. On the acronis website i added my key and it accepted it. Whats wrong ?

Many thanks

 

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Xavier, welcome to these public User Forums.

Are you operating behind any type of proxy server or using a VPN, if so, these are known to cause issues with Acronis activation.

You can contact Acronis support for activation issues by following the non-technical option on the support site.

I finally solved the problem thanks to the support who accepted to help me despite the 2020 version is not supported. It was due to the host file. It was necessary to delete some lines in the file.

https://kb.acronis.com/content/60964#Make_sure_that_Acronis_servers_are…

Thanks a lot

Xavier, glad to read of this solution and thanks for the link to the KB document, now added to my list of favourites!

KB 60964: Acronis True Image: license activation fails due to blocked network connection to Acronis servers