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Cloning creates an unallocated drive

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Twice when I cloned with 2020 it stopped at about the 95% mark, the clone has become unallocated. 

How do I get around this?

Chkdsk on both source and destination are clean.

I have an old (2012) dell laptop with < 0.5 Tb drive.  The clone is a new seagate, baracuda 1TB

 

Bill

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Bill, welcome to these public User Forums.

How are you doing the clone here?

Is this from within Windows or when booting from the Acronis Rescue Media?

Where are you doing this clone?  Using the old 2012 Dell laptop or somewhere else?

How are the old and new laptop drives connected, and where are they connected?

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

Acronis is installed on the old laptop, on the existing Windows drive.(originally win 7, now running 10)

The new drive is attached via a USB cable.

 

 

Using your recommendation, swap the drives (new one inside, old on the USB),

then I should set the pc to boot from usb, let windows start and repeat original process of running 2020.

 

Thank you for this key KB information.  Now the challenge is to disassemble the pc to get to the drive.

 

Bill

 

Bill, to boot from USB you need to create the Acronis Rescue Media and use this, you cannot boot your original laptop drive from USB.

Given the age of your laptop, you may be best to use the Linux version of the rescue media which you can create using the Advanced option of the Rescue Media Builder tool.  You can try creating the Simple version of the media given you are running Windows 10, this will use the Recovery Environment files from the laptop and create the Windows PE version of rescue media.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

For help in opening up the Dell laptop, I would recommend visiting the Dell Support website and looking for a user guide or maintenance manual for the laptop which normally has step by step procedures for replacing any user changeable parts such as the disk drive.