Cloud Storage FULL error - when not really
I updated to latest version today and now app is bricked !
Will not backup and get error that my Acronis Cloud storage is full when it is not.
I have about 600GB used and 400GB free in my account - hard drive on Mac is approx 450GB.
Product been working fine for couple years - successful incremental backups daily - and now won't backup.
Anyone else with this issue?


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I'm having the same problem. Upgraded ATI 2019 on Win10 that was working fine for months. Now the backup won't start complaining that cloud storage is full. I have 300 GB free on 500 plan. Tried to disconnect and reconnect account, to test, with no change. Verified online and confirmed that 300 GB are free. Can't explain. I'm backuping up about 250 GB data. So even if ATI 2020 tried to create a new full backup, it would have enough storage. Is problem known? Is there something to try to fix? Thanks in advance for the help.
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Spent an hour on phone with tech support. Eventually got it to work. Logging out of acct and logging in again was not enough to fix. Had to delete the app then reinstall from official download link and log in. So far few days and working as expected.
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Thanks for the feedback. After re-installation, it was able to reload the backup configuration and continue with incremental backups?
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For one backup dataset I had -yes.
For the other I had to delete backup and recreate but the recreation went fast - more like an incremental than full start over backup. So I guess the system realized data was in cloud even after I had deleted the backup. In any event I would be OK recreating the BU as long as it worked.
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This issue is being worked on. There are many causes of this error message, the main being incorrect backup size calculation of backups, made earlier with pre-2020 versions of the software. Backup re-creation is a workaround - new backup would use the new format and will not suffer from this issue.
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I can live some days with a manual local backup. But I don’t want to recreate it and lose history. Unless of course if Acronis can’t fix it.
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I have two cloud backups on the same computer, one for each disk. The smaller of the two runs fine but the larger one fails due to "Acronis cloud is full" since installing the 2020 version.
Is there any estimate of when the issue will be fixed?
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Same problem here - contacted support on the 23th of August.
Acronis support has informed me, they are expecting a solution within 2 weeks...
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The 20770 build that arrived yesterday solved the problem for me.
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Glad I've not reinstalled. Latest build fixed it for me too. Had to download it manually.
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The build 20770 DID NOT solve the problem
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Christoph Muggler wrote:The build 20770 DID NOT solve the problem
Did you contact Acronis Support? If the build did not solve the issue, it means your issue has a different cause and needs to be investigated separately.
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I am having the same issue, I have a smaller arrangement with only 250gb BUT I have only used 123 and it states acronis cloud is full...
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Steve Rubin,
I'd suggest contacting Acronis support directly to have them check your account / settings.
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I had the issue today. This was the error in the log file. Error 0x1703f8: The quota was exceeded. I uninstalled and reinstalled. Restored configuration. Same problem. Deleted cloud backup. I'm now sending data back to the cloud.
I was doing a lot of work with VMWARE. It could have made enough changes to the system to exceed the data I had left in the cloud. I did try and exclude the .vmdk files. Same problem.
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Will Acronis post here once this problem is addressed, so I can delete my backup and begin the 4-day backup process again with confidence?
I installed ATI 2020 on 12/3/19 and the full backup to the cloud finished after about 4 days. Since the subsequent backup I've been getting "Cloud storage is full" errors because the online dashboard reports the backup using about 1.2TB, though ATI desktop app reports "Data to recover" of only about 700GB. Advanced options for that backup is set to "Store no more than 1 recent backup," and "Clean up" in the online dashboard has no effect.
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Kevin, welcome to these public User Forums.
Please check what build version of ATI 2020 you have installed - look on the Account page in the ATI GUI. This should show #22510 which I understand fixed this issue for Cloud storage.
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Yes, I have Build 22510. I installed on 12/3, after the 11/21 release date of 22510, so I haven't used an earlier release. Thanks Steve.
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Kevin, sorry but if you already have 22510, then you need to raise this direct with Acronis Support so that they can investigate via their side on the servers.
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Please post any news of a fix to this issue here. I asked acronis support how I'd be notified when this issue was fixed and was told, "if the newsletter is on in your account, you will get notification that this particular issue has been fixed in new build."
In the meantime I'll continue to ignore the storage full warnings as long as cloud backup continues to work.
Thanks!
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Hello Kevin,
the issue originally reported in this topic has been already fixed. I checked your account - according to the records in our internal system, your Cloud storage is in fact full. You can either delete the older data as per https://kb.acronis.com/content/62010 or extend your storage\purchase more Cloud.
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