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Corrupted Incremental Backup on WD passport

Tutorial

Hello,

I had a serious problem using WD passport SSD, while I was making an incremental backup using "Acronis True Image for WD" software.
I was performing a backup of the PC internal SSD drive (I already had several back up done in past, the last one performed correctly was 2 days earlier).
In the middle of the procedure for backup with Acronis, the internal SSD failed and the PC shut down in the middle of the backup.
The internal SSD is dead, and no possibility to make it work, even with an externl case.
Then I tried to recover the back up on the WD passport, from another PC and when I connected the WD to the PC, I got a message for correcting the errors on the WD.
I confirmed, but after that I apperceived that it deleted the main file with over 400Gb of data, and kept some other file (.tib), much smaller (around 2-22Gb each).
Clearly it is not anymore possible to recover anything from it.
I need to know how to recover the corrupted files in WD, and then recover the last complete backup done.
Thanks a lot

0 Users found this helpful

See 2201: Support for OEM Versions of Acronis Products where it is stated that responsibility for support rests with the OEM.

However, the Acronis user community is not restricted by that policy.

There are utilities that can be used to recover deleted files: I use UFS Explorer Standard Recovery which is probably overkill for your purposes (it supports multiple file systems). Recovering the purged files is only the first step; unfortunately, the files may be irretrievably damaged due to problems with the disk on which they were stored. I had that happen a couple of days ago with the USB drive used on my PVR - the drive was physically damaged so I could not recover anything from it. You will only find this out when you try.

You have been particularly unlucky, with both the primary disk and the recovery disk failing at the same time - this can happen when there is a particularly nasty power spike. Fortunately, this has never happened to me. On computers with mission critical data, I used UPS (uninterruptable power supply) which powers the PC, the monitor and the backup drives. I also make regular backups to multiple USB + internal drives, as well as to my NAS (network attached storage), and to Acronis Cloud. This is overkill for most users. 

Ian