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does True Image support dell new Precision 5550

Thread needs solution

Good day,

 

I have goot dell new Precision 5550 and

I started Acronis 2020 bootable media and try to make backup of internal ssd disk

but It doesnt see any ssd disk.

 

Would you please confirm

does Acronis 2020 bootable media support Precision 5550

 

Thank you

0 Users found this helpful

Sergey, welcome to these public User Forums.

What type internal SSD does your Dell Precision 5550 have installed?
What mode is being used for that SSD?

What type of Acronis rescue media are you using?

I suspect that the Dell has a NVMe M.2 SSD using RAID controller mode and that the rescue media is either not being booted correctly in UEFI boot mode, or doesn't have the correct Intel RST drivers installed for RAID support.

I would recommend creating the Acronis 'Simple' rescue media from ATI 2020 installed on the Dell Precision computer, so that it picks up device drivers from the Windows Recovery Environment when it creates the WinPE version of the rescue media.

Alternative, create the MVP Custom PE rescue media (link in my signature) and use the option to add Custom drivers which will inject the Intel RST drivers needed.

+1 to Steve's advice.