Drive crashed, now backup won't restore
I am using Windows 11. My hard drive crashed and I have an Acronis backup from a few weeks ago, but I can't restore it. The messages I get are:
"Failed to add the backup to the backup list. The backup may be locked or corrupted. Also, make sure the folder contains the last volume of the backup, and does not contain a renamed copy of the same backup."
or
"Unable to perform operations with Acronis Startup Recovery Manager, because a volume encrypted with BitLocker has been detected."
Can anyone help? I'm dying here.


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Hi Elisa!
Could you please tell us if the issue was resolved after disabling the Bitlocker as correctly suggested by Steve?
Thanks in advance!
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I went to Upwork, found someone in Ukraine, paid him $750, and he retrieved my data. Frustrating but solved.
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Elisa Mohr wrote:I went to Upwork, found someone in Ukraine, paid him $750, and he retrieved my data. Frustrating but solved.
Thanks for updating.
Could you please confirm to us that you were using the Bitlocker on the disk? Because if that was the cause you just needed to unlock that drive to perform the recovery. https://learn.microsoft.com/en-us/powershell/module/bitlocker/unlock-bi…
Thanks in advance!
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I was using bitlocker but the backup kept coming up with a "corrupted" error.
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Elisa Mohr wrote:I was using bitlocker but the backup kept coming up with a "corrupted" error.
Thanks for the updates. Most probably the issue was the disk was locked, corruption could happen also but if the disk was unlocked and the message persisted. You can validate the backup also to confirm if it's corrupt or not next time: https://www.acronis.com/en-us/support/documentation/ATI2020/#90.html#o8…
Wish you a nice day in advance!
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