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Drive crashed, now backup won't restore

Thread solved

 I am using Windows 11.  My hard drive crashed and I have an Acronis backup from a few weeks ago, but I can't restore it.  The messages I get are:

 

"Failed to add the backup to the backup list. The backup may be locked or corrupted. Also, make sure the folder contains the last volume of the backup, and does not contain a renamed copy of the same backup."

 

or

 

"Unable to perform operations with Acronis Startup Recovery Manager, because a volume encrypted with BitLocker has been detected."

 

Can anyone help?  I'm dying here.

 

 

 

0 Users found this helpful

Elisa, welcome to these public User Forums.

If your hard drive has crashed then you really need to be booting your Win 11 system from Acronis bootable rescue media, ideally that created using the 'Simple' method which makes WinPE media. 

If you are attempting to restore the drive from within Windows 11 then you will be required to restart the system into a temporary Linux based environment which is known to have a number of limitations including no support for encrypted BitLocker drives / partitions.

Note: if your backup was created from within Windows then it is not encrypted by BitLocker as that was unlocked when the backup was running!

When you boot from rescue media then there is no option to 'Add existing backup' as it does not apply to that offline recovery environment.

Acronis Startup Recovery Manager is also a Linux based environment and has no support for BitLocker.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

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Hi Elisa!

Could you please tell us if the issue was resolved after disabling the Bitlocker as correctly suggested by Steve?

Thanks in advance!

I went to Upwork, found someone in Ukraine, paid him $750, and he retrieved my data.  Frustrating but solved.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Elisa Mohr wrote:

I went to Upwork, found someone in Ukraine, paid him $750, and he retrieved my data.  Frustrating but solved.

Thanks for updating.

Could you please confirm to us that you were using the Bitlocker on the disk? Because if that was the cause you just needed to unlock that drive to perform the recovery. https://learn.microsoft.com/en-us/powershell/module/bitlocker/unlock-bi…

Thanks in advance!

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Elisa Mohr wrote:

I was using bitlocker but the backup kept coming up with a "corrupted" error.

Thanks for the updates. Most probably the issue was the disk was locked, corruption could happen also but if the disk was unlocked and the message persisted. You can validate the backup also to confirm if it's corrupt or not next time: https://www.acronis.com/en-us/support/documentation/ATI2020/#90.html#o8…

Wish you a nice day in advance!