Error 0xbe0013: Error occurred while opening registry subkey.
When I try to restore some folders from an backup using Acronis True Image 2020, I get following error:
2020-06-11 19:18:34: +02:00 101364 I00000000: -----
2020-06-11 19:18:34: +02:00 101364 I00000000: ATI Demon started. Version: 24.6.1.25700.
2020-06-11 19:18:34: +02:00 101364 E00BE0013: Error 0xbe0013: Error occurred while opening registry subkey.
| trace level: error
| line: 0x8a55ceee4a565367
| file: c:\bs_hudson\workspace\123\core\common\registry\win32\reg_win32.cpp:252
| function: Common::WinRegKey::MakeRegKey
| line: 0x8a55ceee4a565367, c:\bs_hudson\workspace\123\core\common\registry\win32\reg_win32.cpp:252, Common::WinRegKey::MakeRegKey
| path:
| name: Software\Acronis\TrueImageHome\Settings
| $module: ti_demon_vs_25700
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\123\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\123\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_25700
2020-06-11 19:18:34: +02:00 101364 I00640002: Operation System_(C)_full_b1_s1_v1 started manually.
2020-06-11 19:18:34: +02:00 101364 E000807DD: Error 0x807dd
| trace level: error
| line: 0xf238af48f36682f6
| file: c:\bs_hudson\workspace\123\processor\network\server\rpc_server.cpp:169
| function: Processor::Network::ServerLRPC::_SelectProtocol
| line: 0xf238af48f36682f6, c:\bs_hudson\workspace\123\processor\network\server\rpc_server.cpp:169, Processor::Network::ServerLRPC::_SelectProtocol
| $module: ti_demon_vs_25700
|
| error 0xfff0: The endpoint is a duplicate
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\123\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\123\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x800706cc
| $module: ti_demon_vs_25700
2020-06-11 19:18:34: +02:00 101364 E00640004: Failed to initialize server.
2020-06-11 19:18:34: +02:00 101364 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738, main
| $module: ti_demon_vs_25700Start: 2020-06-11 19:18:34
Stop: 2020-06-11 19:18:34
Total Time: 00:00:00
I'm trying to restore my documents to another location, a new folder I have created to contains the restored backup. I have try to restore to multiple locations.
2020-06-11 19:18:34: +02:00 101364 E00BE0013: Error 0xbe0013: Error occurred while opening registry subkey.
| trace level: error
| function: Common::WinRegKey::MakeRegKey
| path:
| name: Software\Acronis\TrueImageHome\Settings
| error 0xfff0: Access is denied
| function: Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_25700
Just looking at the above error suggests that either there is an issue with the ATI 2020 application / settings, or else it is not being run with Administrator authority as required to function correctly?
See KB 60915: Acronis True Image: repairing program settings - for doing a repair install if needed.
The other error messages in your log seem to suggest network involvement here? Are you attempting to restore your documents to a network location or from a backup held in a network location?
I have now following all steps in KB 60915: Acronis True Image: repairing program settings, but I still have the same problem :-(
Magnus, I would suggest doing some further testing here:
First, in Explorer double-click on your backup image file to open it and show the contents, then navigate to one of the folders you are trying to restore and select a single file to copy and paste into a different location. If this is successful, then try with more files or a whole folder.
If you have problems doing the above, then try doing the same from a different backup image if you have one available, or else create a new backup image and try with that.