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Failed to backup

Thread needs solution

Hi ,

i just installed TrueImage 2020 and setup a job for a daily backup.

All what i get is:

Faild to back up file to folder '\\?\GLOBALROOT..........esd'

It may be used by another applictauion.

Any idea?

Thanks

Peter

0 Users found this helpful

Peter, welcome to these public User Forums.

With only the brief information given, I would say that this is most likely to be a VSS issue on your PC, and that a particular file or folder cannot be locked in order for VSS to create a snapshot of it.

The full log detail may throw more light on exactly what file or folder cannot be locked?

What type of backup are you creating here?  Disks & Partitions (or Entire PC) or Files & Folders?

Are you running ATI from an Administrator level account (as required for it to have all necessary authority & privilege)?

Download the Acronis VSS Doctor tool (link below) and run this standalone tool to check for any actual VSS issues - let it fix any that it offers to fix.

It is possible that there is a conflict between ATI and your installed security software (antivirus etc).

See the following KB documents related to this aspect:

KB 36429: Acronis Software: exclude program folders and executables from antivirus and other security programs

KB 46430: Acronis Software: Making Acronis Products Compatible with Antivirus Software