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Failure / Trace Level Issue

Thread needs solution

The backup job appears to work fine. A while back we were having trouble and I adjusted the log trace level error and can't seem to turn it off. So I guess I have 2 questions? How do I stop these from being sent and for the second one, is that error legit even though the UI does not indicate a problem?

 

2020-05-20T13:23:00:186-05:00 5760 I00000000: -----

2020-05-20T13:23:00:186-05:00 5760 I00000000: ATI Demon started. Version: 24.6.1.25700.

2020-05-20T13:23:00:244-05:00 5760 I00640002: Operation Mayer Music started by schedule.

2020-05-20T13:23:12:399-05:00 5760 I013C0000: Operation: Backup

2020-05-20T13:23:12:399-05:00 5760 I013C0000: Backup type: file level

2020-05-20T13:23:20:574-05:00 5760 I013C0000: Operation: Consolidation

2020-05-20T13:23:20:584-05:00 5760 I0064000B: Priority changed to Low.

2020-05-20T13:24:05:982-05:00 5760 W00170000: Backed up 0 bytes

2020-05-20T13:24:07:346-05:00 5760 I000B00EC: Error 0xb00ec: No changes found in the backup source.

| trace level: information

| line: 0xf0e8925927a8f4e9

| file: c:\bs_hudson\workspace\123\products\imager\archive\impl\operations\archive2_backup_operation_base.cpp:1101

| function: TrueImage::Archive::Archive2BackupOperation::ExecuteBackupOperation

| line: 0xf0e8925927a8f4e9, c:\bs_hudson\workspace\123\products\imager\archive\impl\operations\archive2_backup_operation_base.cpp:1101, TrueImage::Archive::Archive2BackupOperation::ExecuteBackupOperation

| $module: ti_demon_vs_25700

2020-05-20T13:24:15:680-05:00 5760 I00000000: Freed space: 0

2020-05-20T13:24:15:680-05:00 5760 I00000000: Cleanuped slices: 0

2020-05-20T13:24:16:245-05:00 5760 I013C0006: Operation has succeeded.

 

 

2020-05-20T13:23:40:195-05:00 5072 I00000000: -----

2020-05-20T13:23:40:195-05:00 5072 I00000000: ATI Demon started. Version: 24.6.1.25700.

2020-05-20T13:23:40:230-05:00 5072 I00640002: Operation Mayer Music started by schedule.

2020-05-20T13:23:40:257-05:00 5072 I013C0000: Operation: Backup

2020-05-20T13:23:40:257-05:00 5072 I013C0000: Backup type: file level

2020-05-20T13:23:46:466-05:00 5072 I013C0000: Operation: Consolidation

2020-05-20T13:23:46:467-05:00 5072 I0064000B: Priority changed to Low.

2020-05-20T13:23:46:506-05:00 5072 E000B03FD: Error 0xb03fd: Cannot find the files or folders selected for the backup.

| trace level: error

| line: 0x4d3f22948e29f303

| file: c:\bs_hudson\workspace\123\products\imager\archive\impl\utils.cpp:556

| function: TrueImage::Archive::CheckBackupOptions

| line: 0x4d3f22948e29f303, c:\bs_hudson\workspace\123\products\imager\archive\impl\utils.cpp:556, TrueImage::Archive::CheckBackupOptions

| $module: ti_demon_vs_25700

2020-05-20T13:23:46:529-05:00 5072 E013C0005: Error 0x13c0005: Operation has completed with errors.

| trace level: error

| line: 0x9f2c53c72e8bced8

| file: c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738

| function: main

| line: 0x9f2c53c72e8bced8, c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738, main

| $module: ti_demon_vs_25700

 

 

 

 

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Tom, the first log is normal for the backup task but the second log does show an error in the form:

Error 0xb03fd: Cannot find the files or folders selected for the backup.

This suggests that either the source selection has changed or is not available for some reason?

With regards to changes to the logging level, then open C:\Program Files (x86)\Common Files\Acronis\TrueImageHome in Explorer and find TrueImageHomeService.config and ensure that the contents are as shown below:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<config>
  <logging>
    <channel id="ti-rpc-client" level="info" enabled="true" type="logscope" maxsize="1048576" maxfiles="10" compress="old"/>
    <channel id="ti_demon"      level="info" enabled="false" type="file"/>
    <channel id="ti-licensing"  level="info" enabled="true" type="logscope" maxsize="1048576" maxfiles="10" compress="old"/>
    <channel id="pcs"           level="info" enabled="true" type="logscope" maxsize="1048576" maxfiles="10" compress="old"/>
    <default id="ti_demon" />
  </logging>
</config>

The key element is 'level="info"' for "ti_demon" which are the logs you are posting.

Error 0xb03fd: Cannot find the files or folders selected for the backup.

This suggests that either the source selection has changed or is not available for some reason?

That's what I thought, but then why does the UI show no errors?  

Tom, if the UI says the backup was successful, then the missing files or folders will be an information entry in the log.

With regards to changes to the logging level, then open C:\Program Files (x86)\Common Files\Acronis\TrueImageHome in Explorer and find TrueImageHomeService.config and ensure that the contents are as shown below:

The key element is 'level="info"' for "ti_demon" which are the logs you are posting.

Yea, I checked and my TrueImageHomeService.config matches the one you posted. 

Tom, if needed, check for the other .config files that are stored throughout the ATI program folders.  The alternative would be to perform a Repair Install which would reset all the logging config files back to default values etc.