Failure / Trace Level Issue
The backup job appears to work fine. A while back we were having trouble and I adjusted the log trace level error and can't seem to turn it off. So I guess I have 2 questions? How do I stop these from being sent and for the second one, is that error legit even though the UI does not indicate a problem?
2020-05-20T13:23:00:186-05:00 5760 I00000000: -----
2020-05-20T13:23:00:186-05:00 5760 I00000000: ATI Demon started. Version: 24.6.1.25700.
2020-05-20T13:23:00:244-05:00 5760 I00640002: Operation Mayer Music started by schedule.
2020-05-20T13:23:12:399-05:00 5760 I013C0000: Operation: Backup
2020-05-20T13:23:12:399-05:00 5760 I013C0000: Backup type: file level
2020-05-20T13:23:20:574-05:00 5760 I013C0000: Operation: Consolidation
2020-05-20T13:23:20:584-05:00 5760 I0064000B: Priority changed to Low.
2020-05-20T13:24:05:982-05:00 5760 W00170000: Backed up 0 bytes
2020-05-20T13:24:07:346-05:00 5760 I000B00EC: Error 0xb00ec: No changes found in the backup source.
| trace level: information
| line: 0xf0e8925927a8f4e9
| file: c:\bs_hudson\workspace\123\products\imager\archive\impl\operations\archive2_backup_operation_base.cpp:1101
| function: TrueImage::Archive::Archive2BackupOperation::ExecuteBackupOperation
| line: 0xf0e8925927a8f4e9, c:\bs_hudson\workspace\123\products\imager\archive\impl\operations\archive2_backup_operation_base.cpp:1101, TrueImage::Archive::Archive2BackupOperation::ExecuteBackupOperation
| $module: ti_demon_vs_25700
2020-05-20T13:24:15:680-05:00 5760 I00000000: Freed space: 0
2020-05-20T13:24:15:680-05:00 5760 I00000000: Cleanuped slices: 0
2020-05-20T13:24:16:245-05:00 5760 I013C0006: Operation has succeeded.
2020-05-20T13:23:40:195-05:00 5072 I00000000: -----
2020-05-20T13:23:40:195-05:00 5072 I00000000: ATI Demon started. Version: 24.6.1.25700.
2020-05-20T13:23:40:230-05:00 5072 I00640002: Operation Mayer Music started by schedule.
2020-05-20T13:23:40:257-05:00 5072 I013C0000: Operation: Backup
2020-05-20T13:23:40:257-05:00 5072 I013C0000: Backup type: file level
2020-05-20T13:23:46:466-05:00 5072 I013C0000: Operation: Consolidation
2020-05-20T13:23:46:467-05:00 5072 I0064000B: Priority changed to Low.
2020-05-20T13:23:46:506-05:00 5072 E000B03FD: Error 0xb03fd: Cannot find the files or folders selected for the backup.
| trace level: error
| line: 0x4d3f22948e29f303
| file: c:\bs_hudson\workspace\123\products\imager\archive\impl\utils.cpp:556
| function: TrueImage::Archive::CheckBackupOptions
| line: 0x4d3f22948e29f303, c:\bs_hudson\workspace\123\products\imager\archive\impl\utils.cpp:556, TrueImage::Archive::CheckBackupOptions
| $module: ti_demon_vs_25700
2020-05-20T13:23:46:529-05:00 5072 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738, main
| $module: ti_demon_vs_25700


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Error 0xb03fd: Cannot find the files or folders selected for the backup.
This suggests that either the source selection has changed or is not available for some reason?
That's what I thought, but then why does the UI show no errors?
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Tom, if the UI says the backup was successful, then the missing files or folders will be an information entry in the log.
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With regards to changes to the logging level, then open C:\Program Files (x86)\Common Files\Acronis\TrueImageHome in Explorer and find TrueImageHomeService.config and ensure that the contents are as shown below:
The key element is 'level="info"' for "ti_demon" which are the logs you are posting.
Yea, I checked and my TrueImageHomeService.config matches the one you posted.
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Tom, if needed, check for the other .config files that are stored throughout the ATI program folders. The alternative would be to perform a Repair Install which would reset all the logging config files back to default values etc.
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