Has backup failed or not
I received an notification this morning that my overnight backup had failed. However when I open ATI it does not say on the backup history that it has failed, the backup seems to be there and I cannot see anything in the notification that indicates why it may have failed. I attach a screen shot of the notification
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ATI backup.png | 117.38 KB |


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The screen shot is the complete message that I received. When I go into Backup it shows a red cross aginst this backup and a messsage at the bottom of the screen that the latest backup has failed but when I click on the activity tab it shows a successful backup at 4:01 today
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John, can you open Explorer to C:\ProgramData\Acronis\TrueImageHome\Logs\backup_worker and look for any logs that cover the period of this backup task. Ideally, please zip the original log file to retain its name if you post a copy to the forum for me to look at.
Acronis made changes with ATI 2020 where they have moved the detailed diagnostic messages to the backup_worker logs instead of showing them in the ti_demon log where your email is taken from.
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No there are no logs around that time. Interestingly there are 2 logs for a backup that runs once a week on Sundays, but there are no backups that were run at that time.
The one with which I had the problem ran successfully last night
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Strange! Can only say to keep an eye on things and see if anything else is going on?
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