HELP - Cloning Tool - new SSD not on list of available Destination
Just installed ATI 2020, trying to use Cloning Tool to set up a Crucial 1TB SSD, but it didn't show up in destination list. Looking in Device Manager (Win10) showed that SSD is connected via USB, but it's labeled merely as "Device". Looking at Properties showed that it is a CT1000MX 500SSD1 USB device. I created a volume and assigned drive letter "O" to it using Win10 tools, then tried to run Clone tool in ATI. This time it DID show up in the Cloning tool. Then I was able to run Clone tool to completion, which finished with errors. Need help. Attached are some screen shots, and the error log.
UPDATE 10 Nov 19
I’ve decided to try cloning again, but this time booting the computer from a USB flash drive containing ATI rescue media, which should give me a clean boot, and hopefully recognizing the the new SSD in the external USB case (attached to another USB port on my laptop). The reason I didn’t try this earlier is that I didn’t have any empty flash drives...ordered one from Amazon, expecting it later today.
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Clone Disk Wizard 1.jpg | 57.25 KB |
Clone Disk Wizard 2.jpg | 60.73 KB |
Clone Disk Wizard 3.jpg | 9.96 KB |
Cloning_Error_Log_08Nov19.txt | 22.07 KB |


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Actually, I never got to a cloned drive. I created rescue media using ATI 2020 on the new thumb drive, and booted from it. Unfortunately, I got an error message about couldn’t lock the disk, and suggesting Linux based rescue media, so I did that, and rebooted from that.
I was prompted to choose an initialization method, and I chose GPT (no particular reason-what’s the difference). I got a Failed to write data to disk error, so I pressed Retry, and the process continued. Finally, I got Clone Disk operation failed.
Where do I go from here? I thought that upgrading from a HDD to a larger SSD would be a straightforward process, especially with the latest release of ATI and thumb drive to put Rescue Media on, yet it’s been anything but!
Having booted up in the thumb drive, I thought about restoring from the ATI backup I created to my NAS just a few hours earlier, yet my NAS didn’t come up as an option for a Restore source. Frankly, I’m very frustrated by this whole process - it seems like every time I take a step forward, there’s another obstacle. I didn’t read the entire manual, but I did find the section about cloning, and did what it said. My feedback to Acronis would be that they need to improve the manual.
The good news is that you MVPs are great! 👍
Screenshots attached
FWIW, I have the original HDD in the laptop, the new SSD plugged into a USB port, and the Rescue Media thumb drive into another USB port. I unplugged the SSD, prior to reboot, to prevent any boot order priority issues, and then plugged it back in. I had a difficult time getting USBHD to the top of the priority list, because when I used the +/- keys to move the USBHD, I couldn’t get it to move up (key click did nothing), so I moved the items ahead of down. Lenovo ThinkPad x230 tablet.
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519771-176258.jpeg | 18.05 KB |
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Henry, there are several issues at work here from your updates.
1. Locked disk is caused primarily by being in a Windows hybrid sleep state (aka hibernation) because the system was not fully shutdown. This will prevent cloning!
2. When cloning a laptop, you need to remove the current HDD and replace it with the new SSD followed by connecting the removed HDD externally.
3. The Acronis Rescue Media needs to be booted using the same BIOS mode as your Windows OS uses to prevent migration between MBR and GPT when not needed.
For 1. force a full shutdown by pressing & holding the Shift key when clicking on Shutdown.
For 3. see KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media
For 2. see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.
Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:
It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.
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3. The Acronis Rescue Media needs to be booted using the same BIOS mode as your Windows OS uses to prevent migration between MBR and GPT when not needed.
I’m not clear on what this means. I know what BIOS is, but what is a BIOS mode? I’ve got the cloning in progress, without any errors, so far...it says 49 minutes left.
If it completes without error messages, will I then have an SSD with all the contents of the HDD? Will this process have modified anything in the BIOS of my laptop?
ls the end result of the cloning the same, regardless of what kind of ATI Rescue Media is used I.e., the Win or the Linux? I tried both kinds in the past day or so, the most recent being the Linux version. Was that the right choice?
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Henry,
Is your laptop running Windows 7? Is it a factory installed Win 7? If yes to both your boot mode is likely what's known as Legacy/CSM or MBR in simple terms. Given that it would not matter if you used the WinPE or the Linux media. If you got no errors or no failure messages then the cloned disk should boot.
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My Lenovo x230 Tablet came with Win 7 Pro preinstalled, and has been updated to current Win 10.
After all the bumps in the road, I finally got the Clone Disk to complete with no failure messages. It appears that the “silver bullet” was installing the new drive in the laptop. I still don’t understand why it mattered, but the cloning was successful. It’s worth noting the installation instructions on Crucial.com says to attach the new drive via USB...puzzling. https://content.crucial.com/content/dam/crucial/ssd-products/ssd-family….
After the cloning, I unplugged both the ATI Recovery Media flash drive, and my original HDD, and restarted Win10 as usual. Indeed the SSD did boot normally, and I was presented with the logon screen. Finally, I installed the Storage Executive, and enabled Momentum Cache.
So far so good. Thanks to you all!!
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