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How to Dismount phantom drive image

Thread solved

Hi,

I recently mounted an old (2018) ATI partition image on my Windows 10 2004 PC to recover some files. The backup was on an external USB drive which was mounted as drive F:.

I successfully restored the files then exited ATI and disconnected the external drive. However in doing that, I have been left with a phantom drive F:, which if I open it in file explorer,   shows me just the top directory of that external disk I had mounted (it is unable to show me subsidiary folers as you'd expect).

How can I get rid of the phantom drive ID? Cant seem to find any help that applies to ATI 2020 on Windows 10....

Thanks

1 Users found this helpful

Ian, welcome to these public User Forums.

You should be able to right-click on the phantom drive letter in Explorer, then either delete this or use the option for Acronis True Image > Dismount the image.  If using the latter, then best to have the external drive that holds the image connected to the PC.

Thanks so much, Steve.

I was looking for an option in the ATI app itself - I never thought of it residing (hiding!) in the context menus of file explorer. Phantom now all gone... Cheers for your help!! :-)