I DO NOT recommend SanDisk SSDs/Products
This is a bit of a war story but I do not recommend SanDisk SSDs. Recently I had a "SanDisk SSD PLUS 1TB Solid State Drive- SDSSDA-1TOO-G26" fail with random sector errors. After extensive testing, I came to the realization that the SSD was defective. Because the SSD was still under warranty I submitted an RMA. SanDisk was quick to respond stating "Thank you for contacting SanDisk® Global Customer Support. I understand that you are facing issues with your SSD. We apologize for the inconvenience caused to you. Please be informed that we can only replace products after troubleshooting if the product is found to be non functional and is within the terms of warranty. Please provide us with the following information so that we can isolate the issue and assist you in a better manner."
This was a reasonable response, after all, how did they know that I was technical enough to test and confirm that the SSD was defective. After reviewing what they needed I ran more tests to gather the information and emailed it to them.
I received another email from SanDisk where they stated "Once your replacement request (RMA) gets approved you will receive two emails. The first email will have the Return Instructions with the RMA# mentioned in it. The second email will have a link for a prepaid USPS Shipping label. Please print the label within 10 days as it will expire after that. We require the product to be returned prior to shipping a replacement. Please allow up to 7-10 business days for the processing and shipping after receipt by us."
So here is the first rub! They WILL NOT send a replacement until they received the defective SSD. I normally use WD drives and when I had defective drives they would ask for my credit card number and hold it as a deposit until they received the defective drive but as soon as they approved the RMA they would ship the new drive, not the case with SanDisk (BUMMER).
In another email from SanDisk with the RMA approval they state "Please download the attached jpeg image file to get the USPS label for the return of your defective product. Once the label is printed, please put your SanDisk® product in a padded envelope without any accessories, and then tape the shipping label on top of it. You can also use a USPS envelope available at most of the drop boxes and USPS Stores. Drop off the package to any USPS drop box or store.
Once we receive the product, please allow 7-10 business days to process your RMA and an additional 5 to 7 business days for the replacement to be delivered under normal conditions. Please note that the replacement product will be brand new but may or may not be in the SanDisk sealed retail packaging."
OK now I learn it will take them 7 to 10 business days to process the darn RMA then another 5 to 7 days to deliver the new SSD.
I started the process with SanDisk on 07/27/20, today is 08/28/20 and still no new SSD or any feedback from SanDisk somce 08/03/20. I'm very thankful that I'm not depending my business on the laptop, it would be a total disaster to be out of business for more than a month. However because of this experience I don't plan to purchase another SanDisk product and will not recommend SanDisk.
Ditto to Ian, have not bought any SanDisk products for many years after having a USB stick fail and losing data long ago. Since then stick mainly to Integral for USB sticks and Seagate, Samsung and WD for disk drives (depending on application).
I finally got tired of waiting and sent an email on 09/04/2020. Sandisk responded the same day stating the following
Thank you for contacting SanDisk® Global Customer Support. We apologize for the delay that you have experienced. As per the tracking details we have received the drive on 08/15/2020. We have escalated the case to our shipping team. Once we ship the drive new we will update you by sending an email along with the tracking details.
I verified the tracking number on the USPS website and it was delivered on 8/15/2020
Today's date is 09/08, thus the SSD has been at Sandisk almost a month and still no additional information from them. I find it very difficult to understand why Sandisk has such poor service. I well understand that CV-19 may be impacting the process to some extent. IMHO the Sandisk process is the PITS and needs serious improvement.
On Sept 08 I received the following from SanDisk
A check of our records indicates that your replacement product has been shipped by our team on 09/08/2020. You can track your package at http://www.ups-mi.net/packageID/ using your Tracking #92748901214214583106975389. Please allow up to 48 hours before tracking information is available in the UPS system. We appreciate your business and look forward to serving you again for your future Flash Data storage needs.
Please refer to your My SanDisk profile at http://kb.sandisk.com/app/home/track/AvMvTQpsDv8Q~Xh_GsIS~yI87Vcqdi75Mv9C~zj~PP_L anytime to see all of your incident history and product registration information.
Also, you can visit http://kb.sandisk.com,/track/AvMvTQpsDv8Q~Xh_GsIS~yI87Vcqdi75Mv9C~zj~PP_L our online keyword searchable Knowledge Base, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk® products. Simply enter your search terms and our Knowledge Base will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
However, the link provided does not work for me but if I go to either USPS or UPS tracking I do get tracking info.
Via UPS or USPS I can subscribe to tracking updates. Looking at both options I selected USPS for the TEXT updates. USPS only had email updates and provided less tracking info.