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Invalid access to memory location.

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I am running Acronis True Image 2021, Build 39287

Running on Windows 11 Pro 10.0.22000
AMD Ryzen 9 5950x 16 core, 3401 Mhz (not over clocked)
64 GB memory

Backing up internal 2 TB SSD drive and 10 TB HD drive to 16 TB USB 3 connected drive.

It has been trying to do a full backup for 7 days now, and has failed 21 times. It has worked relatively successfully since March.

2022-07-05T15:40:47:882-07:00 9164 I00000000: -----
2022-07-05T15:40:47:882-07:00 9164 I00000000: ATI Demon started. Version: 25.10.1.39287.
2022-07-05T15:40:47:936-07:00 9164 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2022-07-05T15:40:47:938-07:00 9164 I00640002: Operation My disks-1 started by schedule.
2022-07-05T15:40:48:002-07:00 9164 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2022-07-05T15:40:48:002-07:00 9164 I013C0000: Operation: Backup
2022-07-05T15:40:48:012-07:00 9164 I0064000B: Priority changed to Low.
2022-07-05T21:05:25:306-07:00 9164 E000B042E: Error 0xb042e: Destination is unavailable.
| trace level: error
| line: 0x5d5406763c32a8f
| file: c:\jenkins_agent\workspace\ati-main-win-ati\529\products\imager\archive\impl\operations\utils.cpp:577
| function: TrueImage::Archive::MakeDestinationUnavailableError
| line: 0x5d5406763c32a8f, c:\jenkins_agent\workspace\ati-main-win-ati\529\products\imager\archive\impl\operations\utils.cpp:577, TrueImage::Archive::MakeDestinationUnavailableError
| Path: G:\AcronisSwift\
| StrId: \local\hd_ev\vol_guid(D50E0A3043404C8DAC4E39A9892CFEF6)
| $module: ti_demon_vs_39287
|
| error 0x29b138d: Input/output error
| line: 0x30ba355f9fd4ffb5
| file: e:\jenkins_agent\workspace\ati-disk_backup\735\product\main\core\resizer\archive3\utils.cpp:356
| function: `anonymous-namespace'::ArchiveWriterImpl::CoroutineFunc
| line: 0x30ba355f9fd4ffb5, e:\jenkins_agent\workspace\ati-disk_backup\735\product\main\core\resizer\archive3\utils.cpp:356, `anonymous-namespace'::ArchiveWriterImpl::CoroutineFunc
| function: archive_stream_write_shbuf
| path: \\?\G:\AcronisSwift\\My disks-1.tibx
| $module: disk_backup_vs_735
|
| error 0xfff0: Invalid access to memory location.
| 
| line: 0x30ba355f9fd4ffb5
| file: e:\jenkins_agent\workspace\ati-disk_backup\735\product\main\core\resizer\archive3\utils.cpp:356
| function: `anonymous-namespace'::ArchiveWriterImpl::CoroutineFunc
| line: 0x30ba355f9fd4ffb5, e:\jenkins_agent\workspace\ati-disk_backup\735\product\main\core\resizer\archive3\utils.cpp:356, `anonymous-namespace'::ArchiveWriterImpl::CoroutineFunc
| function: pcs_co_file_readv
| path: \\?\G:\AcronisSwift\My disks-1-0017.tibx
| code: 0x800703e6
| $module: disk_backup_vs_735
2022-07-05T21:05:25:361-07:00 9164 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcedb
| file: c:\jenkins_agent\workspace\ati-main-win-ati\529\products\imager\demon\main.cpp:741
| function: main
| line: 0x9f2c53c72e8bcedb, c:\jenkins_agent\workspace\ati-main-win-ati\529\products\imager\demon\main.cpp:741, main
| $module: ti_demon_vs_39287

0 Users found this helpful

Lee, your log shows earlier errors before the one about memory location.

Error 0xb042e: Destination is unavailable.   | Path: G:\AcronisSwift\

error 0x29b138d: Input/output error   | path: \\?\G:\AcronisSwift\\My disks-1.tibx

| error 0xfff0: Invalid access to memory location.  | path: \\?\G:\AcronisSwift\My disks-1-0017.tibx

Error 0x13c0005: Operation has completed with errors.

The first check to make is that your storage drive still holds drive letter G:

Next, please perform a Validation for the backup task to ensure that all the file linkages and metadata information etc are valid.