iOS client woefully insecure?
I am only testing TI 2020 Cloud ATM although I would like to subscribe, but the iOS client bothers me. I need access to files from my iPhone and installed the iOS app which works, but it does not use TouchID that I can find, AND it does not log me out when I close the app or after a short period. My dataset is protected by my own password, and I find this behaviour very disturbing, assuming I have not missed something.


- Log in to post comments

Thank you, but that is not sufficient protection. Once logged in it stays logged in unless I logout manually. I think my description of "woeful" is accurate. Needs updating urgently IMO.
- Log in to post comments

Henry, please submit Feedback direct to Acronis about your concerns using the tool provided in the Help area of the ATI GUI.
- Log in to post comments

I think this will be a user preference that could go either way. The mobile app is designed to stay active so that scheduled backups can also run without having to log in each time (otherwise the schedule wouldn't work).
If you've ever used an email client (like Outlook), you don't log out of it either, it automatically logs in and fetches mail all the time. Other mobile apps stay logged in too (Twitter, Facebook, etc), but some offer the ability to log out, but you don't have to either.
If the mobile app doesn't meet your needs, I would consider looking for something else that does. There aren't many options out there for Apple (iTunes or bust) and Android is really tied to Google now and doesn't log out automatically either. In fact, you have to have a Google Account for most Android devices to do just the basics on them and it's always logged in for access to things like mail and Youtube, not to mention other settings like backups of applications, photos, etc. to the Cloud.
- Log in to post comments

I'm sorry, but you are missing the point. This is a very basic security failure on the part of the mobile client, and it is not at all comparable to an email client. And as for looking for something else, what else can access a password encrypted TI 2020 cloud file/folders backup [rhetorical]. I will have to manually logout each time, but that is quite ridiculous IMO. I have or do use OneDrive and iDrive, and both offer TouchID restrictions for access.
One would think a Swiss company operating in a jurisdiction with all its (banking) secrecy laws would understand online security.
- Log in to post comments

Henry,
thank you for taking the time to share your feedback on the security in the mobile client! I've passed it to the respective product manager for review.
- Log in to post comments