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Keyboard locks up with Lenovo T14 Gen2

Thread needs solution

There is a major issue when Acronis Rescue Media (Linux) with the Lenovo T14 Gen 2 laptops. The menu locks out the laptop's keyboard and causing lockups when the laptop returns to the boot menu.

I have tried different versions of the Rescue Media (I have a fob with an older UEFI boot 1.1.69) still locks up the keyboard/BIOS.

It locks up at the following:
UEFI...
1. Load Acronis True Image
2. Load Acronis Report
c. Continue booting

There is no response from the laptop keyboard. The laptop then goes to back to the boot menu and hard locks there.
I had to connect an external keyboard to the laptop and it has no issue there. So, something is either missing in the Linux boot of Acronis to load the appropriate driver or something else.

 

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Trilogy IT, welcome to these public User Forums.

Acronis has been moving away from Linux based rescue media since ATI 2018 was released with it remaining as an option only for those users where it can still be used with older hardware. Acronis are not doing any real development for the Linux media to my knowledge.

KB 58006: Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager

KB 46250: Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

KB 45330: Acronis Bootable Media Does Not Detect HDD, RAID or NIC

KB 45331: Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

KB 59947: Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu

The recommended media to use is the 'Simple' WinPE media that is created from the Windows Recovery environment on the PC where it will be used, which allows it to pick up any device drivers needed for that PC.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media