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The latest backup has been stopped due to the product update.

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I just installed the product (a year after purchase, so no support) and I keep getting the error message "The latest backup has been stopped due to the product update. " when I try to do a backup. Any suggestions?

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Welcome to these public User Forums.

What exact version and build of ATI do you have installed?

Acronis True Image 2020 Build 38530. Running on Windows 7 64 bit

Thanks for confirming the version / build which is the most recent / final build, so very unlikely to be any further product updates!

The log files for your backup task may shed some more information on what is happening here?

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

I would recommend looking at both the Demon and Backup Worker logs if you are doing a disk backup here.

Neither the Demon and Backup Worker logs existed. Probably since a successful backup never took place.

I uninstalled the software, rebooted the PC and then reinstalled. I was able to successfully run a backup.

Next test is to update to the current version and see if it still works. I will keep you posted.

OK. I updated the software after the 1st back completed successfully and ran another backup. It seems to be working fine.