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In logs: "GA database write ahead logs" --- HUH?

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Towards the end of the log of a successful backup, I found this:

2021-10-08T22:52:43:901-05:00 14676 E00000000: GA database write ahead logs is failed. ERROR: Error 0x2640003
| line: 0xe697d94272e57562
| file: c:\jenkins_agent\workspace\ati-main-win\1440\home\sqlite_api\impl\sqlite_api.cpp:150
| function: Home::SqliteApi::SQLiteStatement::SQLiteStatement
| line: 0xe697d94272e57562, c:\jenkins_agent\workspace\ati-main-win\1440\home\sqlite_api\impl\sqlite_api.cpp:150, Home::SqliteApi::SQLiteStatement::SQLiteStatement
| $module: ti_demon_vs_38530
|
| error 0xe: unable to open database file
| line: 0xe697d94272e57562
| file: c:\jenkins_agent\workspace\ati-main-win\1440\home\sqlite_api\impl\sqlite_api.cpp:150
| function: Home::SqliteApi::SQLiteStatement::SQLiteStatement
| line: 0xe697d94272e57562, c:\jenkins_agent\workspace\ati-main-win\1440\home\sqlite_api\impl\sqlite_api.cpp:150, Home::SqliteApi::SQLiteStatement::SQLiteStatement
| $module: ti_demon_vs_38530

What does any of that mean?

0 Users found this helpful

Any reference to GA in this context is regarding Google Analytics!

If there are any issues with such internal databases used by ATI 2020 then a Repair Install would be the first recommended action.

KB 60915: Acronis True Image: repairing program settings - has details.

Thanks. I'm trying it now.

Why are Google Analytics involved in my backups

GA are used by Acronis for their own statistics collecting and if you agree to being in their Customer Participation programme.

See KB 63256: Acronis True Image 2020: Windows services and processes and the final sentence...

Acronis True Image uses Google Analytics (ga_service.exe) for gathering data about program usage; this statistic is only sent to Acronis if you opted to participate in Acronis Customer Experience Program .