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MacOS backup gets to about 99% complete and stops (ATI 2020)

Thread needs solution

I'm running macOS 10.15.3, ATI 2020 24.5.22510.

Backing up a single laptop to Qnap NAS drive over wifi.

Has been working fine but stopped without any notifications or alerts.

Backup runs until about 99% and then stalls and will not complete. There is 2.32TB of free space, so that is not the issue. The drive is mounted and writeable as well.

Hitting the 'pause' button gives an error, but the solution link doesn't go anywhere.

Log outputs:

2020-03-20T13:03:53:159-04:00 4647501248 I00000000: -----
2020-03-20T13:03:53:159-04:00 4647501248 I00000000: ATI Demon started. Version: 24.5.1.22510.
2020-03-20T13:03:53:165-04:00 4647501248 I013C0006: 2DED7C47-37B9-4CCC-BE00-32281C4EB44D
2020-03-20T13:03:53:172-04:00 4647501248 I00640002: Operation AMBUS100715 2020 started by schedule.
2020-03-20T13:03:53:301-04:00 4647501248 I013C0000: Operation: Backup
2020-03-20T13:03:53:306-04:00 4647501248 I0064000B: Priority changed to Low.
2020-03-20T13:03:53:474-04:00 4647501248 I00000000: Found mounted share: smb://nas._smb._tcp.local/CogLaptopBackup/AMBUS100715 2020.tibx => /Volumes/CogLaptopBackup/AMBUS100715 2020.tibx

Have rebooted the NAS and laptop and tried again but issue persists. Any thoughts?

0 Users found this helpful

Daniel, welcome to these public User Forums.

Sorry no-one has been able to respond any sooner - we are primarily Windows users here, myself included, so have no real experience of using the Mac version of ATI 2020.

It sounds as if your original backup task has become damaged or corrupted, given the new task ran successfully, so would just recommend keeping a closer watch on things to see if all stays working correctly.

As Steve said we are mostly Windows users who yous this part of the forum; you may get additional guidance if you post again on the Acronis True Image for Mac Forum.

Ian