No Audio after Cloning HDD to SSD
I ran into serious audio problems after cloning a Windows 10 64bit (German) from a HDD to a Crucial SSD of the same size. The laptop has a Realtek audio chip installed. The cloning was performed with no errors. The system boots up normally but it says "no audio device installed". The Realtek device is normally visible in the system control. Driver is up-to-date. All services (Windows Audio with all dependend services) are running normal. The speaker symbol in the taskbar shows a red cross. The audio trouble shooting wizard can't repair or solve the issue. It displays that the audio services are not running and the volume levels are low.
The issues with non-working audio devices after cloning with Acronis are not new but I thought they are solved in the newest version. It is obviously not the case. I spent hours to walk through all the existing approaches throughout the Internet.
Here is my way to restore functionality of the sound:
1. Check if your audio driver is up-to-date, restart the computer
2. Open the CMD (Shell) with administrative privileges (as Administrator)
3. run the command: net localgroup Administrators /add networkservice
> if you run a German system replace Administratoren instead of Administrators
4. run the command: net localgroup Administrators /add localservice
> if you run a German system replace Administratoren instead of Administrators
5. type "exit" and restart the computer
I hope I can ease the rocky path of solution search for one or the other.


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Hello Steve,
thank you for the information. No, I did the clone on a seperate PC. I normally do that in this way and had no troubles in the past. I will adopt the best practice scenario given in the KB when cloning laptop drives. Thank's again for the advice.
Regards
Roland
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Roland, thanks for the info! It sounds like this was cloned "offline" with rescue media. Probably too late now, but if you grab the offline log and system report, you can check to see if "universal restore" was automatically applied during the cloning process, or not. This was one of the main issues people were experiencing with cloning in the past, which as "messing up" drivers.
That said, the audio issue has popped up in True Image and Snap Deploy forums a couple of times in the past - usually also as a result from Universal Restore being applied in the process. I don't know if that is always the scenario where the problem comes out... regardless though, his is the one that has fixed the issue for me in the past
https://forum.acronis.com/forum/acronis-snap-deploy-5/realtek-driver-isssue
Any solutions to these types of issues are always welcome!
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Hi, none of the solutions above did work for me.
What worked for me:
Go to Run, start regedit and find:
01) HKEY_LOCAL_MACHINE\SYSTEM\controlSet001\Services\HDAudBus
Modify REG_DWORD "Start" and set it to 3
Go back into computer management >>> device manager and uninstall the "high defintion audio controller"
Scan for hardware changes and it should pick up the generic driver and audio should work again.
Worked like a charm on Windows 8.1 on a Lenovo (Medion) i7 PC.
Please include a piece of paper in the box of the SSD crucial drive with the written warning and solution to this stupid problem on it, it costed me the best part of a day...
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Dear Duco de Klonia,
Thank you for sharing your solution.
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