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The backup runs at night. In the morning I can see the status but it is incomplete status with the subject message. See attached screen capture_0.png.

It is a little more complicated than that -- the first time I look the status line (grey in the attached image) has all the color-coded categories. When I come back to it a few minutes later it looks as shown in the image.

If I click on replica I see the second image.

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Robert, not sure what causes this issue with details not being shown?

I had one backup task (to my NAS) that had the same issue but which I hadn't run for a little while, so I just ran it a short time ago and now all the detail information is shown again.

I then ran a different backup task and all is still shown correctly.

The only possible change is that I did a Repair Install of ATI 2020 #22510 earlier today (for a completely different issue), so perhaps that was involved in why this is now showing correctly after running the task?

Regular Poster
Posts: 198
Comments: 120

One of my symptoms is that the detailed info is shown correctly just after a backup but disappears some time later.

Are there instructions for doing a "Repair Install" somewhere? That may be what I need to do as I had a different problem a couple of weeks ago that Acronis fixed at their end. Lots of finagling was done so maybe some sort of repair on my installation is need to reset things.

See KB 60915: Acronis True Image: repairing program settings - which has details of doing a repair install.