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Problems with new 2020 Installation

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I have or at least had a perfectly fine working Acronis TI 2018. Against my better judgement I accepted the discounted price on 2020. Apparently my judgement should have been listened to. 2020 appeared to have installed correctly and although it checks for updates whenever it starts it is apparently on the latest build which I think is R2. First Problem: I have been unable to create a USB Rescue Media. I use the MVP system on my USB drives carrying the TI 2018, but 2020 times out and gives me a red X and says it cannot mount the wim file. It does give me a choice of Linux or Windows. I choose the latter and than ask for the RE environment. So far so good. Next is asks me where and I say my USB drive K: It then gives me a summary with bootable media type: WinRE-based media, 64 bit; Target Media USB K: and asks if I want to proceed. I hit proceed and begins to try and copy the source wim file and very quickly tells me it is Unable to create bootable Media, Unable to mount the source.wim file.

Second Problem: I try and create a Acronis Universal Restore Media. I get a Acronis Media Builder window. I click Next and it asks me to select a bootable media type to create. I choose Windows-Like and it asks me for Linux kernels. I don't know what that means so I select Next with no entry in the Linux box. It takes me to a screen to add drivers. I select C:windows/Inf folder and hit next. And it goes into an endless loop that never quits. So I do a ctrl-alt-del and do it all over again with the same steps but skip the driver addition step. BTW, I am trying to install x64 Universal Restore. This time it says it has worked. I will test it in a bit, but of course no drivers have been added to the USB drive so likely it won't do me any good when I need it.

Third Problem. Since I can't create a Rescue Media or a Universal Restore USB drive, I think well it looks good lets see if the guts work and go to do a backup. Being familar with TI 2018 I have no trouble setting that up. I choose my C: OS drive as Source and then Choose one of my many SSDs as Destination Drive. In this case it is my Drive H: which is a 2TB SSD with 2 small folders on it. No problem that shows everything I have chosen just as I expect it would. Simple Full backup from my OS drive to one of my other drives. Everything good and set so I hit "Back Up Now." And it immediately changes the Source drive from my chosen H: drive to the E: drive which only has 100 GB free. Did that 4 times. And this is an easy setup.

Any suggestions on these 3 problems. Maybe an easy suggestion on something else I can try with TI 2020 to see if anything else in it might be working?

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William, sorry to read of so many issues with ATI 2020 for you.  These are not something that I have experienced myself or have seen other users reporting!

I would suggest exporting your backup settings to a zip file using the option provided on the main Settings page in the GUI, then doing a clean install of ATI 2020 as follows:

First uninstall ATI normally via the Control panel option.

Next, download the Acronis Cleanup Tool and run this as Administrator.
Note: there should be no need to perform the registry edit steps as you will be reinstalling.

Restart the computer to complete the cleanup actions.

Download the latest build 22510 installer from your Acronis Account (if you don't have it) then install this from an Administrator level account.

Hi Steve, Thank you for your reply.  I had lost hope that this question would ever appear in the forum.  I did solve the backup problem and it was user error.  I backup to 7 different disks in my PC and was trying to reback up over a backup that originally was to Disk E:  So it kept reverting to Disk E: even when I changed the destination disk.  The solution was simple.  I just selected New Backup and sourced my C:OS drive and made the original destination drive H: and it worked well.

I am a bit odd with four 2TB NVME drives and 4 SATA 2TB SSD drives in my system and use one of those as an OS/Data disk and backup to the other 7 with full backups often.  Clearly I am neurotic about backups but over the years the only real problems I have encountered with a computer is when a disaster occurred and I didn't have an active recent full backup to use.

I do find the inability to not only create a Rescue Media USB in 2020 a deal killer, particularly after I adopted your good work and made a USB drive for each computer with the appropriate drivers and add ons from the MVP script.  Apparently that doesn't work with 2020.

William wrote:

First Problem: I have been unable to create a USB Rescue Media. I use the MVP system on my USB drives carrying the TI 2018, but 2020 times out and gives me a red X and says it cannot mount the wim file. It does give me a choice of Linux or Windows. I choose the latter and than ask for the RE environment. So far so good. Next is asks me where and I say my USB drive K: It then gives me a summary with bootable media type: WinRE-based media, 64 bit; Target Media USB K: and asks if I want to proceed. I hit proceed and begins to try and copy the source wim file and very quickly tells me it is Unable to create bootable Media, Unable to mount the source.wim file.

Are you trying to overwrite your USB flash drives?  If you are that is probably the reason for the error.  Format the flash drives prior to attempting to build new media on them if this is the case.

There is a possibility that the old 2018 version of Windows ADK and RE are not the same as your current system uses which would cause errors as well.

William wrote:

Second Problem: I try and create a Acronis Universal Restore Media. I get a Acronis Media Builder window. I click Next and it asks me to select a bootable media type to create. I choose Windows-Like and it asks me for Linux kernels. I don't know what that means so I select Next with no entry in the Linux box. It takes me to a screen to add drivers. I select C:windows/Inf folder and hit next. And it goes into an endless loop that never quits. So I do a ctrl-alt-del and do it all over again with the same steps but skip the driver addition step. BTW, I am trying to install x64 Universal Restore. This time it says it has worked. I will test it in a bit, but of course no drivers have been added to the USB drive so likely it won't do me any good when I need it.

The reference to "Windows-Like" means a graphical interface running in a Linux based environment which put simply is to create a Linux based media thus the other reference to Linux kernels.

I am not sure if you are using the MVP Media Builder tool in the above examples exclusively or not.  It sounds like you are not.  If not then you should update your version of Windows ADK to match your current OS installed version. That will in turn update WinRE as well.  After that things should work for you.

Steve,  Again Thank You!  Updating ADK apparently did the trick.  Also this time I just did the Simple choice on creating the media builder.   I presume that will load the important and appropriate drivers for this particular machine.

But as a Q; what is different from what I have created using the Simple Method of Rescue Media Builder and the MVP USB drive that was created using the old MVP script from 2017?

Also as an point of info for you, trying to run the Media Builder using the old ADK corrupted my 16GB USB drive to the point normal methods wouldn't recover it and it couldn't be read.  I do have both EaseUS and Aomei and with their help was able to recover, repair the sectors and repartition and reformat that USB drive.

The Acronis Simple rescue media is exactly what it says - just that rescue media with the main ATI standalone application for doing Backups, Recovery or Clone operations.

The MVP rescue media includes other installed Acronis applications detected during the build process, plus incorporates a web browser, file manager, and other utilities.

As for corrupted USB drive media, you can normally clean and prepare such by using diskpart commands as below:

Preparing USB drive for use by Acronis using Diskpart
diskpart
list disk   (to identify USB drive, i.e. 1)
select disk 1
clean
create partition primary
active
format fs=fat32 quick
assign
exit