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Recovery Media build 21400 does not recognize local laptop drive

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Hello, When I try to create a backup from the USB Recovery Media, I cannot see the local laptop drive in the source drive, I can only see the USB-drive I booted from (see attached screenshot). Thanks. Yves

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Yves, what type of laptop drive do you have, i.e. is this an NVMe M.2 type drive, and is it using RAID for the SATA controller mode?

Further, what type of USB Recovery Media are you using, and what BIOS mode are you using to boot from that media?

See the following reference documents.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 63226: Acronis True Image 2020: how to create bootable media

If you do have an NVMe type drive then you need to be using UEFI boot mode and also using the Windows PE type media created via the Simple mode of the rescue media builder tool.