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Recovery option

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I have a new laptop and using the trial version.  The disk configuration is C:\OS drive is on a 256GB M.2 PCIe.NVMe and the  Drive D:\Data is on a 1TB SSHD.  I did a backup of just C:\OS  and the output was on the D:\Data drive.  After the backup was done, went into Recovery and then selected the backup file from the D:\Data drive and it came back with a message that cannot recover if the backup is on the same drive.  the backup is totally on a separate drive!

Please advise and thank you.

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George, I have not heard of this happening before. I doubt it is a limitation of the trial versions.

The only suggesting I can make is to do a repair installation; in Explorer select the ATI installation file (you may need to download it if you did not keep it) and select run as administrator, then when asked select "repair" rather than "uninstall".

Please report back your results

Ian

Thanks Ian.  I think I found the answer.  I went into recovery and selected Entire PC and that may be the reason why it gave me that message.  Went into partitions and just selected C:\OS and it is allowing me.

George...

1) Is there a junction point on C that is redirecting data to your D: drive?  That might cause an issue.

2) Are you trying to use the recovery media here?  If so, take note that the drive letters may not be correct in rescue media as they are a separate OS and will assign driver letters randomly (based on which drives/partitions) respond fastest.  So, D: in your main OS, could be some other letter in rescue media, while D: in the rescue media could be another partition on your main drive, or something like that.

If you can take a screenshot or cell phone pic of the source and destination drives/partitions, that might help identify the issue.

 

George wrote:

Thanks Ian.  I think I found the answer.  I went into recovery and selected Entire PC and that may be the reason why it gave me that message.  Went into partitions and just selected C:\OS and it is allowing me.

Yes, Entire PC can do that. Disk and Partitions is always the best way to go particularly when you have multiple HDDs, the content of which changes at different rate. I have different backup schedule for my OS NVMe SSD and my data HDD to reflect rate at which things change. You can also supplement it with files and folders backup for folders that have constant change in their content.

Ian