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Refund on Acronis 2020

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Can someone please help me to find out how to request a refund on my purchase of ATIH 2020. I have tried everthing but to no avail. ATI 2020 bogs my system down to a crawl after a couple of days of reinstalling it. Sometimes I can't even get my computer to shut down and have to hold the power button to force it to shut down. I have tried both 20770 and 21400. No matter what I do, I end up having to reinstall ATI 2020. Then for a day or so things seem to be ok, then things start slowing down again and the shut down problems reoccur.

I give up. I just want to get my money back so I can return to a former version of ATIH.

Thank you,

Tim767

0 Users found this helpful

Tim, sorry but you will need to contact Acronis direct for a refund rather than through these user forums.

Try sending a message to Renata Gubaydullina | Product manager, Acronis True Image to see if she can help in any way?

Tim767, 

Du hast sicher ein Upgrade über den Ati Verkäufer erworben oder ?  

Wenn ja dann hier per  WIDERRUFSRECHT https://www.acronis-upgrade.de/url.php?cnt=widerruf

Do you speak English?  I don't speak German.

Tim767

Tim,

Logitech21 says:

You have certainly purchased an upgrade through the Ati seller, right?

If so then here by revocation right 

This link is best for your use: Return Policy

Essentially contact Cleverbridge or Digital River.

Thanks to Enchantech.