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Rescue Media Builder failure - "Unable to copy the product files"

Thread solved

Dear Acronis Community,

the following problem with Acronis True Image 2020:

Tried to create a boot media for my Notebook on a USB 2.0 Drive, 4 GByte, with Rescue Media Bulider.

1. Connected USB Drive to USB 2.0 port.

2. Opended Rescue Medie Builder

3. Used as method "Simple"

grafik 4

 

 

 

 

 

 

 

4. Used USB-drive where to write the file and started the app

grafik 5

5. Boot file was written but terminated with

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After all, USB drive could not be used anymore although it was existing.

New formatting of USB drive failed.

Tried to use different USB ports on notebook. Same result.

Resuming: No idea anymore and 4 crashed USB drives.

Please help.

Many thanks,  L.

0 Users found this helpful

Lothar, welcome to these public User Forums.

Please see KB 60915: Acronis True Image: repairing program settings - and perform a Repair Install of your ATI 2020 application which should resolve any issues with product files for the rescue media.

For your crashed USB memory sticks, then assuming that these are still unusable, try doing as follows for each drive from an Administrator command prompt.

Preparing USB drive for use by Acronis using Diskpart
diskpart
list disk   (to identify USB drive, i.e. 1)
select disk 1
clean
create partition primary
active
format fs=fat32 quick
assign
exit

Please take great care to select the correct USB disk as the clean command above will wipe whatever disk is selected without asking for any confirmation!

Steve, thank you very much for your quick response. Meanwhile I also understood that something was wrong with the ´old´ 2.0 USB sticks I used. Instead of them I tried an USB 3.1 stick of an other vender and all worked fine. On the other side, in fact, the reason of all is still unclear.

By the way, the ´old´ 4 sticks I could reformate by a still available Windows 7 bases system.

Once again, thank you!