Restore
Hello Forum,
I'm trying to do Restore and the official documentation is horrible and confusing. Nowhere do I find an example of how to restore from multiple versions. All the examples assume only one version. If I have done a Full BU and I called it BU1, it gets saved as BU1.tibx
My scheme is incremental with "Make a Full after 3 versions". I have my FULL +3 incremental labeled:
PAV-1-1.tibx
PAV-1-1_inc_b1_s2_v1.tibx
PAV-1-1_inc_b1_s3_v1.tibx
PAV-1-1_inc_b1_s4_v1.tibx
Q#1: Why are there multiple files since according to KB63444 all incremental files get written to the same root/FULL file.
Q#2 In what order do I need to restore these files?
Again their User Maual info stinks. They show an example plan labeled "System partition" and write this": "...then first incremental backups (until next full backup) will be written to the same file "System partition.tibx"
What are the "first" incremental backups? And if they were written to the same file, then why in my files are there multiple versions indicated by the " _inc_" in the name?
Then they say "...to recover the entire work from 4.tibx file (it's the 3rd file after the FULL) you need to have all backup versions..." That's it! Nothing that tells us "start with 4, then 3, then..."
To makes things worse, their documentation (KB63444) says on p2 that all incremental versions after the FULL .tibx get written to the same "FULL.tibx". That was supposed to be the reason for the new file structure. That's not what my files show as indicated above.
Q#3 So, if that's the case, then why are there multiple versions listed?
Q#4 Why when I tried to Restore did it default to the most recent BU instead of the original FULL so I can build back from that point?
I hope I've been clear and someone can help me understand this Program because I'm close to leaving Acronis and go for Macrium Reflect.
Attachment | Size |
---|---|
Acronis Restore complaint.zip | 644.52 KB |


- Log in to post comments

Steve, thanks for clarifying what should not have needed clarifying if the people writing documentation would use the product intead of writing what I suspect is a first draft of docs (see attatchments).
Do you see how they confuse things by saying : "...to recover the entire work from 4.tibx file you need to have all backup versions..."
I repeat this point because I'm hoping you have some influence with Acronis considering your Forum status.
Also, is there a way for me to see the activity of this thread without needing to remember what Forum group I posted to and hoping to find it when I scroll through all the topics?
I created a ticket for this issue directly with Support. How do I know when they respond? Will they send an email?
Thanks
Attachment | Size |
---|---|
602433-324497.png | 65.39 KB |
602433-324498.png | 65.39 KB |
- Log in to post comments

Jorge, unfortunately the MVP's have no real influence with Acronis - we are just experienced users of their products who supplement their support team by helping users like yourself!
There are new rules associated with .tibx backups which bring a lot more interdependence on the files that are created and metadata that connects those files!
For this reason, it is best to never manually delete or move any .tibx files as it can cause the backup chain to be rendered 'corrupt'!
See the following KB documents published by Acronis with regards to .tibx files.
KB 63518: Acronis True Image 2020: do not delete first tibx file
KB 63227: Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image
KB 63498: Acronis True Image 2020-2021: new tibx backup format FAQ
KB 63425: Acronis True Image: Limitations of tibx backups
KB 63445: Acronis True Image 2020: how to view and manage backup versions in new backup format
KB 63444: Acronis True Image 2020 and 2021: tibx backups in local destinations
With regard to support from Acronis, all versions of True Image are not supported! Only the most recent Acronis Cyber Protect Home Office subscription product is in support.
How Acronis respond to support tickets depend on how you raised the same. I always have used the email method because it allows to keep a complete track of what is being discussed and the responses received etc. If you have elected to use email, then they should respond to you using the same but with some delays due to the Easter holiday and their staff being unavailable. The first response that you should have received is an email advising the support ticket number / reference which will give the name of the support person who will initially deal with the case. Once you have that support reference number, you can send them more emails to chase status etc.
For this Forum topic, you can simply setup a browser bookmark for yourself so that you can check status of updates etc, plus you should receive emails to notify you of the same though these seem to come sporadically as the forum team or moderator approves posts!
- Log in to post comments

Steve, I'm going to beg your indulgence in asking if you looked at my attachment. You make no reference to my point that their docs stink, unless you don't want to go on record saying that (smile)
Is it necessary to have all the tibx files as indicated in their docs or just the most recent tibx. Do you agree that the doc is confusing?
So if I have a job named SysBU with files dated Aug 2021 to Sept 2021
and SysBU-2 with files Aug 2021 to Apr 2022
to get the most recent backup I would choose SysBU-2, right?
Q1:Will ATI go back and start from Aug 2021 and restore everything in the chain that's associated with this job?
Q2: In that window of time I went from Win10 to Win 11. Will this cause a problem?
Thanks.
- Log in to post comments

Is it necessary to have all the tibx files as indicated in their docs or just the most recent tibx. Do you agree that the doc is confusing?
Unfortunately it is necessary with the way Acronis looks to have implemented the use of metadata with .tibx files. Removing or moving any files outside of using the Clean up versions or automatic cleanup tools will cause problems!
So if I have a job named SysBU with files dated Aug 2021 to Sept 2021
and SysBU-2 with files Aug 2021 to Apr 2022
to get the most recent backup I would choose SysBU-2, right?
Q1:Will ATI go back and start from Aug 2021 and restore everything in the chain that's associated with this job?
Q2: In that window of time I went from Win10 to Win 11. Will this cause a problem?
Q1. No, that is not how it works. Recovery will only be for the selected version not any previous ones unless all these files are part of the same version chain.
Q2. Assuming that there are different version chains involved, same answer as for Q1.
- Log in to post comments